Own Scotch customer onboarding through go-live, combining technical troubleshooting and project management in a highly customer-facing implementation role.

As a Senior Customer Implementation Specialist, you will manage multiple implementations from contract signing through successful launch. You will coordinate hardware installation, software configuration, training, and go-live support while maintaining proactive communication. The role serves liquor retailers using Scotch’s POS, payments, inventory, and reporting platform.

Key Responsibilities

Own onboarding from contract signing through successful go-live

Manage timelines, milestones, action items, and documentation

Configure and deploy Scotch’s POS platform





Coordinate hardware installations and customer training

Troubleshoot issues and partner across teams

Requirements

4+ years in onboarding or software implementation

Experience managing complex customer implementations

Robust project management and organizational skills

Technical aptitude with hardware and software troubleshooting

Willingness to travel regularly for installations

Bring customer ownership, implementation expertise, and technical problem-solving to Scotch’s growing retail technology platform.

📌 Senior Customer Implementation Specialist (Prince Edward Island)
🏢 Scotch
📍 Prince Edward Island