At IBM Global Sales, we bring together innovation, collaboration, and expertise to help clients solve their most complex business challenges. Working across industries and geographies, you’ll partner with colleagues, clients, and partners to co-create solutions that drive digital transformation and lasting impact. You’ll connect technical understanding with strong people skills, building trusted relationships and shaping solutions that improve business and society.

With world-class onboarding, continuous learning, and a supportive culture, IBM offers the tools and opportunities to grow your career. IBM/Confluent is searching for a Customer Success Technical Architect (CSTA) to act as a trusted technical advisor and advocate to work with our customers. The primary objective of this role is to ensure the success, retention & expansion of our customers by providing technical guidance, including best practices, for the Confluent product suite.

You will partner with others in Customer Solutions as well as cross-functional divisions such as Sales, Product Management and Engineering to help our customers accelerate time to value, maximize product consumption and achieve their overall business objectives. The CSTA role is both deeply technical and commercial in nature. You will leverage a technical background (e.g.

AppDev, SysAdmin, Distributed Computing) to advise customers on their architectures, including patterns & strategies for operating and maturing their Confluent subscription. You will also utilize relationship management skills & industry experience to guide the customer on how they can best achieve their business goals and value-based outcomes via their Confluent investment.



You will work with a variety of organizations ranging from new start-ups to large enterprise customers.

Throughout these interactions, you will build strong relationships, ensure exemplary delivery standards, and have a lot of fun helping our customers build state‑art data streaming platforms!

Locations: US Remote

Champion and advocate for the customer within Confluent. You will be the technical voice of the customer and will leverage learned technical insights & perspective while coordinating between Confluent Sales, Product, Services, Support and Training teams to drive technical success.

Identify customer technical objections and develop strategies to address those blockers to adoption.

Proactively support customers through technical lifecycle activities such as architecture planning, cluster & security design, monitoring & automation; Guide customers up the data streaming maturity curve through recommendations on advanced technical topics (e.g. data mesh, stream processing, utilization optimization & performance tuning)

Develop and present periodic customer reviews, including analysis of technical health and operational performance, to Confluent senior management.

Document and transfer knowledge to customers and internal teams. This assists customers in advancing their knowledge & abilities on their own, while also helping Technical Support Engineers and Professional Services teams better serve your customers.





Leverage knowledge of your customer environments and use cases to influence the roadmap of Confluent products.

When necessary, roll up your sleeves and dig in to help address customer issues alongside Confluent Technical Support Engineers and Core Engineering.

Required Technical And Skilled Expertise Demonstrated success in a technical Field role for a product / SaaS company with enterprise customers

Passion for working on complex technical problems, with a strong understanding of modern infrastructure and streaming technologies; Demonstrated ability to manage multiple customers at a time while paying strict attention to detail and delivering results across multiple initiatives such as driving expansion, customer satisfaction, feature adoption, and retention

Hands on knowledge of one or more key cloud vendors (AWS, GCP and Azure)

Solid understanding of cloud networking and security technologies (e.g. VPC, Private Link, Private Service Connect, TLS/SSL, SASL, Kerberos, etc.)

Experience prototyping and analyzing code for client solutions in multiple languages (e.g. Java, Python, Go, etc.)

Experience with Java Virtual Machine (JVM) tuning and troubleshooting

Experience with operating Linux, you know how to configure, tune and troubleshoot both RedHat & Debian based distributions

Flexibility to travel up to 20% of the time

Preferred Technical And Professional Experience Experience helping customers build distributed systems or streaming solutions that use Apache Kafka alongside technologies such as Spark, Flink, Hadoop, Cassandra, etc

Experience in staying up-to-date on industry trends, market dynamics, and key players, with the ability to identify and capitalize on emerging opportunities.

📌 Senior Customer Success Technical Architect - Bilingual (English and French) (Canada)
🏢 IBM
📍 Canada