Own enterprise retention and product adoption at Fable while building trusted relationships with senior accessibility and product leaders.

As a Senior Enterprise Customer Success Manager, you will guide customers from onboarding through renewal across a portfolio of enterprise accounts. Use product usage data, customer insights, and shared success plans to connect Fable’s value with strategic goals. Support accessibility research practices and sustained usage across teams.

Key Responsibilities

Own adoption and sustained usage across enterprise customer portfolios

Build success plans with measurable goals and milestones

Identify churn risks and lead reengagement action plans

Manage renewals, forecasts, proposals, and commercial coordination





Build executive sponsorship across accessibility and product functions

Requirements

Four-plus years in Customer Success or customer-facing SaaS

Three-plus years managing enterprise customer relationships

Experience supporting renewals and commercial discussions

Experience using AI for research, analysis, or workflow automation

Proficiency with CRM and CS platforms such as HubSpot

Bring enterprise customer management, renewal leadership, product adoption, and accessibility interest to Fable’s customer portfolio.

📌 Senior Enterprise Customer Success Manager (Winnipeg)
🏢 Makeitfable
📍 Winnipeg