Fraud Investigation Investigate suspected fraud events across banking products and customer channels. Review alerts, transactions, customer activity, and supporting documentation to identify fraudulent behaviour. Conduct detailed investigations into control gaps. Document findings, recommendations, and case outcomes in accordance with internal policies. Escalate significant fraud events and emerging risks to management.

Fraud

Detection & Monitoring Analyze fraud alerts and transactional activity to identify suspicious patterns. Recommend enhancements to fraud detection rules and monitoring processes. Support fraud trend analysis and emerging threat assessments. Monitor effectiveness of fraud controls and identify opportunities for improvement. Participate in fraud prevention initiatives designed to reduce losses and customer impact.

Fraud

Analytics & Reporting Prepare recurring and ad hoc fraud reports, dashboards, KPIs, and trend analyses. Analyze fraud losses, recovery rates, alert volumes, investigation turnaround times, and control effectiveness. Support data-driven decision making through analysis of fraud patterns and root causes.

Fraud

Risk & Control Management Participate in fraud risk assessments for products, processes, and strategic initiatives. Identify control gaps and recommend mitigation strategies. Support testing and validation of fraud controls. Assist in implementation of new fraud prevention capabilities and technologies. Contribute to fraud policies, procedures, and playbooks.

Continuous Improvement

Contribute to fraud transformation initiatives and strategic projects. Stay informed on emerging fraud trends, scam typologies, and industry best practices. Undergraduate degree in Business, Finance, Economics, Criminology, Data Analytics, Risk Management, or a related discipline. ~3-5+ years of experience in fraud investigations, fraud operations, financial crimes, risk management, banking operations, or compliance. Knowledge of Canadian banking regulations and fraud management practices.





Experience with fraud analytics, reporting tools, SQL, Power BI, or similar platforms. Knowledge of Interac, EFT, RTR, digital identity, authentication, and account takeover fraud risks.

Certified Fraud

Examiner (CFE) designation or progress toward obtaining certification.

Experience writing complex queries to efficiently extract and manipulate large amounts of data.

Experience with Python for data manipulation is required. Strong analytical skills and ability to identify complex fraud patterns.

Experience working with fraud monitoring tools, case management systems, or analytics platforms. We’ll recognize and support you in a flexible setting where well-being and inclusion are more than just words. 73,725.00 CAD - $122,875.00 CAD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D; insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement. #

📌 Senior Fraud Analyst H/F (Toronto)
🏢 Manulife
📍 Toronto