Notre entreprise de pointe s’efforce de devenir le partenaire de services d’urgence le plus fiable et axé sur les données, en unifiant les communications fragmentées pour fournir une intelligence exploitable aux premiers intervenants. Intrado recherche un généraliste principal expérimenté en ressources humaines pour servir de principale ressource en ressources humaines pour notre main-d'œuvre canadienne. ~ Human Resources ~ Our cutting-edge company strives to become the most trusted, data-centric emergency services partner by uniting fragmented communications into actionable intelligence for first responders. Offrir du coaching et des conseils aux gestionnaires concernant la gestion de la performance, les préoccupations liées à la présence, la résolution de conflits, les accommodements et les mesures correctives Soutenir la conformité organisationnelle aux exigences applicables de l'OQLF et à la réglementation française Maintenir et mettre à jour les politiques, procédures et documents RH afin de s'aligner sur les exigences législatives Opérations RH et soutien au cycle de vie des employés Tenir les dossiers des employés et assurer l'exactitude des données du SIRH Soutenir les changements organisationnels et les initiatives de planification de la main-d'œuvre Participer à des projets RH et à des efforts d'amélioration continue Immigration et mobilité de la main-d'œuvre Coordonner les processus d'immigration et d'autorisation de travail au Canada Suivre les renouvellements de permis et soutenir les employés dans les processus liés à l'immigration Collaborer avec des avocats en immigration et d'autres fournisseurs tiers au besoin Partenariat pour la paie et les avantages sociaux Servir de ressource pour les demandes concernant la paie et les avantages sociaux des employés Collaborer avec la paie,



les avantages sociaux et la direction RH pour soutenir la résolution des problèmes et la communication avec les employés Soutenir les activités annuelles d'avantages sociaux et les initiatives d'éducation des employés 5+ ans d'expérience progressive en ressources humaines ~ Expérience avec les plateformes SIRH et les applications Microsoft Office ~ Français et anglais bilingues ~ Possibilité de travailler au bureau 3 fois par semaine, 7150 rue Alexander-Fleming, St-Laurent QC H4S 2C8 Expérience de soutien aux employés dans plusieurs provinces canadiennes Expérience de la coordination des processus d'immigration et d'autorisation de travail Familiarité avec la paie et l'administration des avantages sociaux Intrado is seeking an experienced Senior Human Resources Generalist to serve as the primary Human Resources resource for our Canadian workforce.

This role provides broad HR support across employee relations, investigations, compliance, manager coaching, policy administration, immigration support, and employee lifecycle processes throughout Canada, with a primary focus on supporting employees in Quebec. The successful candidate will possess strong knowledge of Canadian employment practices and Quebec-specific employment requirements, including experience working with organizations such as the CNESST and Office québécois de la langue française (OQLF). This individual will work closely with HR leadership, managers, employees, payroll, benefits, and external partners to promote compliance, employee engagement, and a positive workplace culture.

Employee

Relations & Manager Support Serve as a trusted advisor to employees and managers across Canada on workplace issues, policy interpretation, and employee relations matters Provide coaching and guidance to managers regarding performance management, attendance concerns, conflict resolution, accommodations, and corrective action Assist leaders in navigating employee relations matters with a balanced focus on compliance, business needs,



and employee experience Support compliance with federal and provincial employment legislation across Canada Support organizational compliance with applicable OQLF requirements and French language regulations Partner with internal stakeholders and external resources regarding CNESST-related matters, workplace complaints, accommodations, and employment standards requirements Assist with pay equity initiatives, audits, and compliance-related reporting Maintain and update HR policies, procedures, and documentation to align with legislative requirements HR Operations & Employee Lifecycle Support Maintain employee records and ensure HRIS data accuracy Prepare employment-related documentation, including employment agreements, employee letters, and policy communications Support organizational changes and workforce planning initiatives Participate in HR projects and continuous improvement efforts Immigration & Workforce Mobility Coordinate Canadian immigration and work authorization processes Track permit renewals and support employees through immigration-related processesPartner with immigration counsel and other third-party providers as needed Payroll &

Benefits Partnership Partner with payroll, benefits, and HR leadership to support issue resolution and employee communications 5+ years of progressive Human Resources experience ~ Experience supporting employee relations matters and workplace investigations ~ Experience working with HRIS platforms and Microsoft Office applications ~ Bilingual French and English ~ Ability to work in the office 3x a week, 7150 Rue Alexander-Fleming, St-Laurent QC H4S 2C8 Experience coordinating immigration and work authorization processes Familiarity with payroll and advantages administration Intrado offers a comprehensive benefits package that includes medical, dental, vision, life and disability coverage, paid time off, a Registered Retirement Savings Plan (RRSP), and several that go above and beyond – tuition reimbursement, paid parental leave, access to a comprehensive library of personal and professional training resources, employee discounts, insurance coverage and more! #

📌 Senior Human Resources Specialist (REMOTE) (Montreal)
🏢 West Unified Communications Services (formerly known as InterCall Asia Pacific)
📍 Montreal