Title: Senior Manager, Process Design & Optimization

Process Design & Optimization is a energetic team focused on driving process excellence, productivity, and efficiency across the Bank. As a Senior Manager, Process Design & Optimization you will connect strategy and execution by applying process management expertise, analytical problem-solving, and change leadership to identify and deliver operational innovation opportunities. Provide expert advice and guidance on business process management principles, Lean Six Sigma, and the identification, improvement, and sustainment of process improvement initiatives using DMAIC.

Apply analytical and quantitative problem-solving methods to assess, design, and implement opportunities that streamline, simplify, and better connect cross-functional operations. Communicate effectively with and strategically influence middle management and executive leadership to adopt productivity improvements and champion change. Lead process improvement engagements across Operations, IT&S;, Retail & Wealth, and Corporate Functions, managing multiple waves or projects each year.

Coach and mentor team members to support strong performance, professional development, and successful delivery of results. Champion a customer-focused culture that deepens client relationships and leverages broader Bank relationships, systems, and knowledge. Contribute to a high-performance setting by promoting accountability, effective prioritization, and timely, high-quality processes that enable business partner success and a superior customer experience.

Perform day-to-day activities in alignment with the Bank’s risk appetite, risk culture, business controls, and applicable operational risk, regulatory compliance, AML/ATF, and conduct risk requirements. Strong knowledge of business process management, Lean methodology, systems, tools, and DMAIC principles.





Experience leading small- to medium-scale change management and process improvement initiatives. Proven ability to manage organizational change, align improvement efforts with business objectives, and develop long-term strategies for sustainable results. Excellent communication and influencing skills, with experience presenting to middle management and executive leadership.

Lean Six Sigma Black

Belt certification and/or Project Management Skilled (PMP) designation is an asset. An organization committed to making a difference in our communities – for you and our customers. A competitive rewards program includes annual bonus, flexible vacation, personal and sick days, and comprehensive benefits that start on your first day.

Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employees to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.

Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here . Candidates must apply directly online to be considered for this role.

📌 Senior Manager, Process Design & Optimization (Toronto)
🏢 Scotiabank
📍 Toronto