We’re building a relationship-oriented bank for the modern world.
The Digital Product
Delivery team builds, maintains, and enhances our digital banking experiences across mobile, online banking, and customer relationship management platforms to support business goals and deliver an exceptional client experience. As a Senior Manager, Salesforce Loyalty Cloud, you'll report to the Chapter Lead and partner closely with the Product Owner to shape the product vision and guide each iteration. You'll represent the voice of the client when setting priorities, while balancing the needs of business partners, legal, risk, security, and finance stakeholders.
You'll lead the discovery, design, configuration, and ongoing enhancement of Salesforce Loyalty Cloud capabilities, helping to deliver strong loyalty, offer management, eligibility, and fulfilment experiences. You'll also strengthen delivery practices by identifying opportunities to improve ways of working, coaching teams, and driving alignment across squads to support high-quality, scalable delivery. You'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 1-3 days per week on-site, while other days will be remote.
Backlog Leadership - Lead refinement sessions and maintain a prioritized product backlog by applying effective story slicing and refinement practices, identifying dependencies, removing blockers, and improving delivery readiness across teams.
Requirements Management - Develop and refine user stories with clear, testable acceptance criteria, and partner with cross-functional teams to create scalable, high-quality product requirements and delivery artifacts.
Delivery Execution - Influence outcomes across complex initiatives by managing competing priorities, optimizing release plans, and partnering with technical leads and project managers to maximize business value.
Testing and Release Readiness - Lead testing and release readiness activities,
including pilot and user acceptance testing, and provide recommendations to support quality sign-off and successful delivery.
Governance and Stakeholder Partnership - Act as a subject matter expert for the product, build alignment with senior stakeholders, and embed regulatory and audit requirements into delivery practices while supporting agile excellence.
You can demonstrate experience in Salesforce delivery, product management, business analysis, or platform leadership, with deep knowledge of large-scale enterprise delivery. It's an asset if you have hands-on experience with Salesforce Loyalty Cloud and Financial Services Cloud. You have experience coaching employees and inspiring successful team performance.
You give meaning to data. You know that relationships and networks are essential to success. We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency). We use artificial intelligence tools during the recruitment process.
Business
Analysis, Business Objectives, Communication, Customer Experience (CX), Design Processes, Digital Designs, Financial Modeling, Long Term Planning, People Management, Teamwork
At CIBC, we are in business to help our clients, employees and shareholders achieve what is significant to them. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel. Every day, our 48,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us. #
📌 Senior Manager, Salesforce Delivery (Toronto)
🏢 CIBC
📍 Toronto