Lead the Technical Account Management at Instacart as a Senior Manager. Drive post-launch technical excellence for Storefront Pro in a flexible, team-oriented work setting. As a Senior Manager at Instacart, you will build and lead a world-class Technical Account Management team focused on our premier e-commerce solution, Storefront Pro.

You'll define platform health measures while navigating complex stakeholder interactions and leading a rapidly growing practice. By overseeing training and development initiatives, you will ensure alignment and strategic focus in delivering exceptional customer experiences. Key Responsibilities:

- Hire and develop the Technical Account Management team
- Define key metrics for SFP health and performance
- Design a scalable operating model for team assignments




- Manage communications with C-suite retailer stakeholders
- Lead cross-functional initiatives for continuous improvement Requirements:
- 10+ years in technical account management or solutions engineering
- 5+ years in team leadership and scaling roles
- Strong communication skills for high-level stakeholder engagement
- Proven ability to drive large-scale transformations
- Solid understanding of engineering in SaaS environments Elevate Instacart's Technical Account Management and contribute to shaping outstanding customer experiences in e-commerce.

📌 Senior Manager Technical Account Management (Winnipeg)
🏢 EngineersOfAI
📍 Winnipeg