Become a key player at Aviso as a Senior Incident and Problem Manager. This critical role demands expertise in IT incident management and promises impactful contributions to service stability and operational excellence. Aviso, a leading wealth management organization, is seeking a Senior Incident and Problem Manager for its Technology Ops & Support Partners team.

This senior role involves leading end-to-end IT incident and problem management, ensuring effective major incident response, root cause analysis, and implementation of preventive actions. The successful candidate will enhance ITIL-aligned processes and governance, driving continuous improvements that bolster operational resilience. Key Responsibilities:

- Lead end-to-end major incident lifecycle processes




- Facilitate communication during major incidents across teams
- Conduct post-incident reviews and root cause analysis
- Manage the problem management process and backlog governance
- Support operational readiness for significant releases Requirements:
- Bachelor's in IT, Computer Science, or equivalent
- Minimum 5 years in IT operations service management
- Robust ITIL knowledge in incident and problem management
- Experience with ITSM tools like ServiceNow or Jira
- Excellent communication skills across technical and business contexts Drive service reliability and operational excellence as you shape opportunities at Aviso!

📌 Senior Problem Manager at Aviso (Vancouver)
🏢 Aviso
📍 Vancouver