Senior Product & Delivery Manager team on a permanent basis. This position is open to Vancouver based individuals and is fully remote. At Zaui, quality is at the heart of everything we build. For over two decades, Zaui's enterprise-level tour and reservation management software has helped tour and activity operators manage operations, grow bookings and create all-round memorable guest experiences.

We are looking for creative and highly skilled individuals to join our team and help us on our way to becoming an innovative leader in our industry.

Senior

Product &

• Delivery Manager at Zaui, you will be the operating engine of our domain-based product model - ensuring we solve the right problems, in the right domains, with clear specifications, ownership and execution discipline, so that prioritized work reliably moves from signal to customer outcome. You'll combine product judgement, technical fluency, delivery leadership and product operations, working closely with engineering, domain owners and the Product Strategy Group (PSG) — making the system work without replacing anyone's ownership. The ideal candidate is a versatile product operator who's equally comfortable facilitating executive-level prioritization discussions, writing a tight specification, and unblocking an engineer mid-sprint. You bring strong technical fluency, sharp judgement about what's worth building, and the discipline to keep work moving from decision to customer outcome. You're a natural translator between business and engineering language, and you use AI tools to accelerate your own workflow. Act as operational owner and facilitator of the PSG, preparing prioritization material and maintaining the Group Roadmap and decision log Ensure incoming signals carry enough customer, commercial, strategic and operational context to support good decisions Own two product domains - Reservations &

• Inventory, and Operations &

• Fulfillment - including their roadmaps and outcomes Consolidate signals from customers, Sales, Customer Success, Support, telemetry, strategic initiatives and market needs Shape problems,



desired outcomes and product behaviour before work enters delivery Work directly with engineers through implementation while preserving engineering ownership of architecture and technical standards Own product-side release readiness, release communication inputs, enablement needs and post-release learning Review adoption, telemetry, defects and customer reaction after release and feed learning back into the domain roadmap Delivery Leadership Drive prioritized work from decision through completion and customer outcome Ensure scope and intended outcomes are understood before development starts Escalate material delivery risks and trade-offs to PSG or the CEO when required Product Operations &

• AI-Augmented Workflow Improve the end-to-end signal → PSG → domain roadmap → specification → delivery → release → learning process Help Domain Owners improve product thinking, prioritization, specification quality and outcome ownership Use AI tools extensively to normalize information, interrogate technical material, improve specifications and accelerate product operations Support increasingly automated intake, documentation, release intelligence and corporate learning workflows Customer &

• Stakeholder Engagement Spend approximately 10-20% of time in customer-facing product discovery, validation and high-value product discussions Engage directly with Customer Success, Sales, Solutions and enterprise stakeholders when product clarification or validation is neededTranslate effectively between customer/business language and engineering language Protect the product from customer-specific fragmentation by distinguishing reusable product capabilities from bespoke requests Have formal people-management responsibility. Own engineering architecture, code approval or technical standards. Act as project manager for every enterprise customer. Accept feature commitments from Sales or Customer Success without appropriate product governance.



Become the universal specification writer or administrative Jira owner.

Own Product

Design or every customer communication. Technical product professional with strong project and delivery management capability Likely background in technical product, implementation, solutions architecture, integrations or a related technical discipline before moving into product leadership Solid experience managing concurrent initiatives and driving work across teams without direct reporting authority Strong customer and stakeholder communication skills Commercial judgement and ability to say no when work does not support product or strategic priorities AI-native working style and willingness to use modern AI tools as a normal part of product and delivery work Technical Fluency – Expected Level The successful candidate must, however, be technically credible enough to work effectively with senior engineers and independently understand the implications of product decisions. Understand basic data models, dependencies and integration concepts Understand how changes can affect adjacent surfaces such as booking flows, back-office operations, integrations, mobile and reporting Read technical specifications, ADRs, logs and technical documentation sufficiently to orient themselves and make product decisions Use AI tools to interrogate technical material and improve specification quality Coding proficiency, algorithm interviews, deep DevOps expertise or engineer-level system design are not requirements.

Flexible vacation policy Personal days off Remote work policy 4-Day work week policy; Extended healthcare coverage including dental, vision care, life insurance and AD&D; Personal Spending account Customer Centric - Happy customers, happy guests!

Social Responsibility

We are proud to be an equal opportunity workplace committed to building a team culture that celebrates diversity and inclusion. Zaui provides equal employment opportunities to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.

📌 Senior Product & Delivery Manager (Vancouver)
🏢 Zaui
📍 Vancouver