Elevate digital health solutions with Manulife as a Senior Product Manager, specializing in operational performance. This hybrid role focuses on optimizing member experiences through seamless digital health ecosystems. As a Senior Product Manager for Member Experience & Digital Health at Manulife, you will lead initiatives to improve backend systems, data flows, and integrations.
Your key focus will be on managing technical issues and coordinating cross-functional teams to enhance platform stability and performance. By driving root-cause analysis, you will ensure long-term, sustainable solutions. Key Responsibilities:
- Own operational health and optimization of digital health capabilities
- Lead identification and resolution of complex integration issues
- Conduct root cause analysis for systemic improvements
- Partner with cross-functional teams to translate needs into solutions
- Monitor performance metrics to identify opportunities for improvement Requirements:
- 7+ years in Product Management or related field
- Solid knowledge of backend systems, APIs, and technology integrations
- Proven incident management and problem resolution skills
- Exceptional communication skills for translating complex issues
- Ability to thrive in high-pressure environments Drive impactful digital health improvements with your expertise at Manulife.