Our Edmonton Branch is seeking a Customer Service Representative / Estimator to join the team!FLOFORM Countertops is a Canadian company with its head office in Winnipeg and has 17 branches and 8 manufacturing facilities located in Western Canada and the Pacific Northwest. FLOFORM manufactures, sells and installs over 20,000 premium surface countertops a year. Established in 1961, FLOFORM is proud to be one of Canada's Best Managed Companies.Position SummaryThe Estimator is responsible for compiling estimates of how much it will cost to provide a client or potential client with products or services. Responds to general inquiries, processes orders, and promotes additional sales.QualificationsHigh School Diploma with other relatable educationPost Secondary Education considered an asset2 years estimating blueprints, and completing measurements and take offs2 years customer service experience with experience in similar industry (flooring, cabinets, tile, construction)Basic computer skills with experience using Microsoft Office products and ability to learn other software programs – estimating softwareStrong organizational skills,



with attention to detailAbility to handle challenging situations with diplomacy and respectWorks well with team members to resolve issues and move forward in a proactive mannerEffective verbal communication skillsProficient mathematical skills with strong understanding of measurements and fractionsAbility to solve problems as they ariseDuties and ResponsibilitiesMaintains a current price list and informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customerInputs orders/quotes into the computer system and confirms availability of productResponds to customer inquiries and complaints, and coordinates activities with other departments as necessary; escalates complaints tosupervisor as requiredEstablishes proactive communication with customers to ensure understanding of product orderedResponds to general customer enquiries while on-site in a friendly, professional manner and courteous mannerMaintains and develops relationships with contractors, clients and sub-contractorsHandles quality and service issues to develop/maintain customer loyaltyEnsures orders are priced accurately and invoices are issued promptlyResolves pricing/invoicing/credit/payment/shipping discrepancies for customer with the appropriate department(s)Ensures that orders are put into production on time to meet pickup and delivery schedulesMay handle warranty and service issues as they ariseOther duties as assignedBenefitsCompetitive WagesMedical and Dental BenefitsPaid sick daysRRSP matchingFLOFORM Countertops offers a positive and fun working workplace that rewards those who share in our mission: "To consistently provide our customers the best countertop purchasing experience available."We look forward to meeting you!We are an Equal Opportunity Employer.

📌 Customer Service Representative (Edmonton)
🏢 FLOFORM Countertops
📍 Edmonton