Transform member services with GroupHEALTH as a Bilingual Member Experience Representative. Provide empathetic support in both English and French via phone, chat, and email.This remote position in Canada requires fluency in English and French, with a focus on delivering accurate, effective, and timely responses. You'll work under the guidance of the Supervisor in the Member Experience Contact Centre, utilizing solid product knowledge and critical thinking skills to resolve member and client inquiries.



Enhance your service skillset while contributing to a positive experience for both English and French-speaking clients.Key Responsibilities:Respond to inbound inquiries in English and FrenchApply critical thinking to resolve member concernsDocument all interactions clearly and accuratelyParticipate in ongoing training and developmentMeet performance metrics for quality and adherenceRequirements:Fluency in English and French, both written and verbalHigh school diploma required; post-secondary education is an asset1 year of customer service experience preferredContact centre experience is a plusStrong communication and organizational skillsElevate your customer service career by delivering exceptional experiences for GroupHEALTH members.

📌 Bilingual Member Experience Representative Remote (Vancouver)
🏢 GroupHEALTH Benefit Solutions
📍 Vancouver