At Conexus, we are focused on supporting our members with their needs of today, while also helping them pursue their goals for the future. It's more than conducting a banking transaction, it's about providing insightful content, tools, expert advice, and a full suite of products to inspire confidence in their financial decision-making. We prioritize performance excellence, and our employees champion each member's success, ultimately contributing to a thriving province.We are curious, courageous, confident and committed. Our values ensure we consistently deliver outstanding member experiences. As employees, we are more than just individuals who come to work each day, each role is a vital part of Conexus.As of January 1, 2026, Conexus, Cornerstone, and Synergy credit unions have merged into one provincial credit union serving over 200,000 members in 57 branches across 50 Saskatchewan communities.We acknowledge that our Conexus offices and facilities are located on Treaty 2, 4, 5, 6, 8 and 10 lands. These are the traditional lands of the Cree, Dakota, Dene, Lakota, Nakota and Saulteaux peoples, as well as the homeland of the Métis.The bigger pictureWe're looking for a reliable and technically proficient individual with a strategic mindset to join our Member Contact Centre (call centre) in Lloydminster as a temporary Member Contact Centre Representative 1 until end of August 2027. As a first point of contact for our members, you will be responsible for providing excellent member service by handling various financial inquiries and requests over the phone. Through conversations and ongoing support,



you will uncover and understand member needs in order to fulfil them in a single personalized experience.Our Member Contact Centre is currently open 7 days a week including statutory holidays.How you'll be spending your timeTaking incoming calls from members, building solid relationships and becoming a trusted financial partner, who proactively uncovers and identifies member needs through meaningful conversationProviding online banking support and troubleshooting to membersAssisting members with their everyday account related activities and providing financial services advice and solutions to meet their needsHelping to educate our members on the value of our products and services by providing the most up-to-date and relevant financial information availableProactively reach out to members through outbound calling to optimize their experienceGrowing and adapting your skills and knowledge in order to consistently perform with confidenceThe way people describe youYou are a people person who develops relationships based on understanding and trust. You have a deep knowledge of financial products and are able to clearly communicate their value. You proactively step into conversations with courage and empathy. You are curious and continually explore new paths to seek opportunities for improvements and efficiencies. You are a team player who welcomes diversity and can work effectively with others.



You successfully handle multiple projects at the same time while staying committed to building your knowledge and skills.The experience you bringExperience working in the financial industry is considered an asset2 years' experience working in a rapid-paced customer service roleStrong technical aptitude with the ability to think critically to grasp and troubleshoot various technologiesExcellent communication and interpersonal skillsExperience in a call centre environment is considered an assetSalary Range:$46,507 - $58,134 with 5% Short Term Incentive TargetBenefits and PerksThe success of our membersrelies heavily onthe performance andaccomplishmentsof our employees. That's why we prioritize offering our team a variety of perks and benefits designed to support their success and well-being both at work and in their personal lives. Some of these additional benefits may include, but are not limited to:Generous vacation benefits, giving you time to spend on what's most important to youCompetitive benefit package options, covering all aspects of personal wellnessPension matching to support you towards retirementPreferred rates for all your banking needs, helping to make life more affordableWe are excited to welcome candidates who bring a blend of academic, professional and volunteer experience that sets them apart. Research shows that many applicants tend to apply only when they meet every qualification of the role. However, we encourage you to explore opportunities that closely match your skillset and experience. We truly value diverse backgrounds and varied experiences, as we are dedicated to creating inclusive and diverse workplaces. You might just be the ideal addition to our team that we've been searching for!

📌 Member Contact Centre Representative 1 (Lloydminster)
🏢 Conexus Credit Union
📍 Lloydminster