DescriptionJob SummaryAs the Manager, Account Management Team, you will work directly with the Customer Experience Manager and Account Manager team to provide established escalation path, mentoring, and assist with monitoring client success data. Our clients must be real relationships you value, and you would do anything to maintain a high level of trust with them.Essential Duties and Responsibilities:Manage high-profile accounts and define client success benchmarks to ensure a collaborative relationship with the client to ensure those benchmarks are achievedAct as liaison between inter-departmental teams on behalf of Account Manager team and/or Customer Experience ManagerProvide mentoring and training to Account Manager team by understanding client risks/issues both inside the agency & within the client's ecosystem - proactively addresses themParticipate in hiring and training of current Account ManagersMonitor and generate reports using proprietary CRM system to provide management with account statuses and monthly dataReview client strategy, contracts,



and agreements to make sure that they are accurate and address agency promises madeContinuously monitor client feedback provided by Account Manager team to guarantee high client satisfaction levelExhibit exceptional organizational skills and maintain up-to-date documentation of all client activities throughout the agencyHave an extremely high level of ownership and responsibility; represent the client internallyCollaborate and offer insight to customer retention by recognizing triggers based on customer behaviorProvide input on new processes and workflows as neededOther duties as assigned by managementKey Skills, Knowledge, and Qualifications:3+ years of Account Manager experience1+ year(s) as a Senior Account ManagerCollege degree or equivalent work experienceHighly organized and maintains documentation on every aspect of workDetail oriented with strong communication skills, written and verbalEntrepreneurial mentality and client-centricMotivated, team player, and quickly adapts to changeWork well under pressure in a high volume, fast paced environmentModerate to Advance experience with CRM, preferably Salesforces.Com, or similar systems requiredPhysical/Mental Requirements for the Job:Prolonged periods of seatingMay be requested to work overtime and weekends if deemed necessaryMust be able to lift at least 20 poundsCertain management positions might be required to occasional travel$75,000/year plus $20,000/year MBO

📌 Manager, Account Management (Clarington)
🏢 Prosites
📍 Clarington