Permanent Full Time As a Senior Service Specialist, you will be responsible for managing assigned cases, which are generally complex in scope from a plan administration perspective. This position will also be responsible for project managing the installation of plans for new clients including preparation of master applications, administration guides, training clients on administrative procedures, our internal systems, and making presentations to new clients. Daily personal, telephone and written contact with clients and advisors is an integral part of this position.

Responsible for implementing, managing and maintaining Group Life and Health benefits plans for assigned policyholders including preparing new case applications and amendment applications

- Reviewing contracts and employee booklets, including providing interpretation of contract wording to clients
- Meeting with clients on a regular basis including to review administrative and claims procedures
- Train clients on the GroupNet online claims platform
- Deal directly with head office and claims offices on issues/problems with respect to assigned clients
- Responsible for meeting the non-financial expectations of specific clients including administration inquiries and problem-solving
- Obtain underwriting approval for routine plan changes and review with account manager
- Excellent written and oral communication in English (French writing and speaking skills are considered an asset)
- Completion of post-secondary education including college certificate, diploma or degree or equivalent education and experience




- Strong customer service orientation
- Project management skills
- A car and driver’s license is required. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country. We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member: Flexible health and dental advantages, plus a $5,000 mental health benefit to support your well-being. Time Off:In addition to regular vacation and personal days, we support community involvement with a volunteer day.

Financial

Security:Company-matching pension plan,share ownership program and additionalinvestment options. Employee recognition programs, service milestone celebrations, employee discounts and more!

Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events. All information provided will be handled in accordance with applicable laws and Canada Life policies.

📌 Senior Service Customer Advisor (Toronto)
🏢 Canada Life
📍 Toronto