Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love–instant, proactive, personalized, and effortless. Ada is an AI transformation platform and partner—combining strategic expertise with powerful AI agent management technology to accelerate businesses’ AI maturity to keep them ahead of the curve.

With Ada, 83% of customer conversations—and counting—are effortlessly resolved through automation, giving teams more time back, companies more resources to focus on growth, and customers more life to focus on what matters most to them. Backed with over $250M in funding from tier-one investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in the management and application of AI in customer service. At Ada, we see growth as a reflection of each individual owner’s personal growth.

That’s why our values are rooted in driving progress and continuous improvement. The Solutions team designs the integrations and bespoke solutions that extend Ada’s AI Agent to our clients’ business systems. We’re looking for a Senior Solution Architect to be the trusted technical advisor to our clients and deal teams, from pre-sales to long after launch.

You'll take a holistic view of each client's business and technical landscape and shape the right solution, raising their AI Agent's automated resolution rate at a company defining how enterprises adopt AI agents for customer service.

As a Senior Solution Architect you will:



Lead technical deep dives with client business and engineering teams, translating business goals into clear technical requirements and recommending the right approach. Own the design of technical solutions that connect Ada’s AI Agent to clients’ business systems and data, such as CRMs, contact centres, commerce platforms, knowledge bases and BI tools, using Ada’s APIs, SDKs and MCP. Serve as the technical advisor to Customer Success on existing and strategic accounts, identifying where technical solutions can improve a client’s AI Agent performance. 6+ years in a customer-facing technical role such as solution architect, sales engineer, integration engineer or technical consultant at a SaaS or consulting company.

Experience designing technical solutions across REST APIs, webhooks, SDKs and event-driven patterns, including auth (OAuth 2.0, JWT), PII handling and design for scale and rate limits, and writing specs engineers deliver against.

Experience as the technical lead in complex B2B sales cycles, alongside account executives and solutions consultants.

Experience working across CRM and contact centre platforms, and the ability to ramp up quickly on new systems.

Experience working with AI agents or conversational AI platforms in a customer-facing technical role.

Experience with Zendesk,



Salesforce, Amazon Connect, Microsoft Dynamics, or Oracle is a plus. Hands-on with MCP or AI agent tooling is a strong plus. Shape pre-sales deals with a feasible technical approach, so what’s sold is what our clients can launch. Unblock clients when a platform or technology issue threatens a launch, before it becomes an account risk.

Give Customer

Success the technical options that help existing clients raise their automated resolution rate. Provide clients and account teams rapid, confident technical answers, so deals and launches don’t stall on a technical question. First 90 days: become the go-to expert on a set of Ada’s integrations, and lead pre-sales and client technical conversations on your own.

Unlimited Vacation: Extended health coverage, dental, vision, travel, and life insurance.

Wellness Account: Employee & Family Assistance Plan: Flexible Work Schedule: Balance your work and personal life. Remote-First, In-Person Friendly: Options to work from home or at our local hub. Invest in your long-term growth goals and skills.

Work from Home Budget: Equipping you with the tools and support for a seamless remote work experience. Access to Cutting-Edge AI Tools: Work with the best AI tech stack in the industry. Enhance your expertise in leveraging large language models. Join the forefront of innovation in AI, shaping the future of technology. The above Benefits and Perks only apply to full-time, permanent employees.

As part of our recruitment process, we may use AI enabled tools to support certain aspects of hiring, such as interview note-taking.

📌 Senior Solutions Architect, Applications (Toronto)
🏢 Ada
📍 Toronto