Definity is the parent company to some of Canada’s most long-standing and creative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Reporting to the Team Leader, Liability, Claims, you will be responsible for managing a portfolio of complex Commercial General Liability (CGL) claims. You will play a key role in coverage analysis, litigation management, developing settlement strategies, and coaching Claims Adjusters and external partners.

Manage a portfolio of complex Commercial General Liability (CGL) claims, including Property Damage (PD), Bodily Injury (BI), Errors & Omissions (E&O;), and Directors & Officers (D&O;). Conduct in-depth coverage, liability, and quantum analyses to guide the overall strategy for each file. Take ownership of high-exposure files, including litigated claims and complex legal issues.

Assign, direct, and supervise independent adjusters and other specialized resources required for file investigation and management. Establish litigation management plans and collaborate with counsel during mediations, settlement conferences, arbitrations, and trials. Act as a technical resource and contribute to the team’s skill development through knowledge sharing and mentoring.

Actively participate in the continuous improvement of claims management practices and processes.

Claims Adjuster

Certificate from the Autorité des marchés financiers (AMF) in personal and commercial lines, allowing you to practice in Quebec. ~10 years of claims handling experience in Commercial General Liability (CGL), covering both BI and PD, including participation in out-of-court settlement conferences and arbitrations.



~ Extensive experience in litigation management and supervision of external counsel, combined with an in-depth knowledge of Quebec civil law and judicial procedure. ~ Excellent skills in technical leadership, mentoring, and collaboration. ~ Bilingual (English and French), both spoken and written. ~ The salary offered for this role may vary based on the selected candidate's work location, as well as other factors including, but not limited to, skills, education, experience, working conditions, and regional market data. High degree of proficiency with English is required to service customers, both internal to the company and external, across Canada. Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.

We’re actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren't just "nice to have" - they're essential to our success.

Incentive

Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance. Pension and savings programs, with company-matched RRSP contributions Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents Definity was named by Great Place to Work® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion. Our inclusive work environment welcomes diversity and supports accessibility.

As part of Definity's commitment to reconciliation, we acknowledge that our work, meetings, and travel take place on the lands now known as Canada, and recognize the enduring presence, wisdom, and stewardship of the First Nations, Métis, and Inuit peoples who have long cared for these lands.

📌 Senior Specialist Claims Adjuster, Liability, Claims (Quebec City)
🏢 Definity
📍 Quebec City