Own enterprise retention and product adoption at Fable while building trusted relationships with senior accessibility and product leaders.As a Senior Enterprise Customer Success Manager, you will guide customers from onboarding through renewal across a portfolio of enterprise accounts. Use product usage data, customer insights, and shared success plans to connect Fable’s value with strategic goals. Support accessibility research practices and sustained usage across teams.Key Responsibilities: Own adoption and sustained usage across enterprise customer portfoliosBuild success plans with measurable goals and milestonesIdentify churn risks and lead reengagement action plansManage renewals, forecasts, proposals,



and commercial coordinationBuild executive sponsorship across accessibility and product functionsRequirements: Four-plus years in Customer Success or customer-facing Saa SThree-plus years managing enterprise customer relationshipsExperience supporting renewals and commercial discussionsExperience using AI for research, analysis, or workflow automationProficiency with CRM and CS platforms such as Hub SpotBring enterprise customer management, renewal leadership, product adoption, and accessibility interest to Fable’s customer portfolio.#J-18808-Ljbffr

📌 Senior Enterprise Customer Success Manager (Winnipeg)
🏢 Makeitfable
📍 Winnipeg