Remote Canada work at Affirm centers on technical account management, RESTful APIs, monitoring, troubleshooting, and SLA delivery across strategic alliances.

As a Senior Technical Account Manager, you will own operational health across Affirm’s strategic alliance portfolio. The work includes alerting, investigations, custom integration solutions, and cross-functional initiatives. You will collaborate with Product, Engineering, Operations, Customer Success, and Frontline Technical Support teams.

Key Responsibilities

Monitor integrations, troubleshoot issues, and field technical inquiries

Deliver SLAs and surface technical risks proactively

Investigate root causes across logs, queries, and integration data





Design custom solutions grounded in standard integrations

Mentor TAMs and lead internal technical projects

Requirements

At least six years in technical external-facing roles

Experience owning technical account health and delivering SLAs

Deep RESTful API, webhook, and HTTP protocol knowledge

Hands-on Postman integration debugging experience

Ability to read HTML, JavaScript, and SQL code

Bring operational ownership, API expertise, technical communication, and mentorship to Affirm’s strategic alliance accounts remotely across Canada.

📌 Senior Technical Account Manager Canada (Winnipeg)
🏢 Wwshemi
📍 Winnipeg