We are hiring a Mortgage Specialist – Renewals, Internal Sales!Reporting To: Team Leader, Mortgage SpecialistFull-Time/Part- Time: Full-timePosting Date: October 7, 2026Closing Date: October 19, 2026Salary Range: $65,000 + commission (commission structure will be shared during interview)Hours of Work: 8:30 a.M. – 5:00 p.M.Grade: 55.7Office Location: Toronto, ONWhat we offer: Highly competitive compensation package which includes, commission, base salary, bonus, benefits, and career advancement opportunities!*Eligibility for benefits is dependent on the terms of employmentThe OpportunityThe Mortgage Specialist is responsible for the retention of existing clients through renewals, early renewals and savings.How you will contributeHandle all incoming calls from the department queue regarding early renewals, maturing accounts and discharge requestsRetention of accounts which are discharged due to a switch or sale of propertySolicit to retain First National customers (inbound and outbound)Selling Mortgage Life Insurance and Home Warranty programsSpeak with clients that are requesting an early renewal for lower interest rates or debt consolidationUtilize technology to aid the mortgage processAccountable for retention percentagesThe experience you needMust possess good communication skills on the telephone and when interacting with internal First National departments and business partnersAbility to multi-task in a fast-paced environmentStrong ability to analyze and resolve problemsShift work would be required to support volume as requiredPrevious inbound/outbound sales experienceKnowledge of mortgage underwriting policies and proceduresKnowledge of mortgage and other debt products to ensure quality First National customer serviceIn accordance with the Financial Services Regulatory Authority of Ontario (FSRA) candidates must meet the educational requirements required for registration with FSRA.



The successful candidate will be registered with FSRA within five days of their start date with First NationalWorking Environment and Physical Demands AnalysisOffice environmentPeriods of high volume with tight timelinesLong periods of stationary position/sittingProlonged periods of repetitive movement (i.E. using a keyboard and mouse)Long periods of time in viewing a computer screenMulti-tasking may include speaking to customers on a telephone call while looking up information on a computer program.Call Centre requirements long periods of time on phone calls using a headset and a queue.Why join First National?Competitive CompensationComprehensive benefits program (i.E., Health Spending Account, Maternity and Parental Leave Top Up)Extensive training programs to set our employees up for successModern office setting conducive to collaborationSupportive teamwork cultureOpportunities to give back to the communities and work through events focused on a variety of charitiesOngoing social events throughout the yearThe team you'll join: Founded in 1988, First National is one of Canada's largest non-bank lenders. We provide residential mortgages exclusively through the mortgage broker channel and we are Canada's largest commercial mortgage lender.First National has been consistently recognized as a great place to work and we are proud that our employee engagement feedback is higher than our industry partners.Artificial Intelligence is not used in our recruitment or hiring process for this role.First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation and any other category protected by law.First National supports requests for accommodation from applicants with disabilities; please contact Human Resources at [email protected] should you need an accommodation at any point in the recruitment process.#FNLOON

📌 Mortgage Specialist, Renewals (Toronto)
🏢 First National Financial
📍 Toronto