Dueck Auto Group is one of Canada's largest automotive dealerships with four locations in the Greater Vancouver Area - Dueck on Marine, Dueck Downtown, Dueck Richmond, and Dueck Isuzu. We encourage career growth through continuous training and professional development.

Dueck Auto

Group is constantly growing and looking for individuals who can contribute to our business operations today and into the future. TheService Advisoris a professional, customer-oriented, and technically knowledgeable individual responsible for meeting with customers to determine the extent of the automotive service required. The primary responsibility is to create a positive service experience for customers throughout the entire process by providing accurate estimates, clear explanations, and continuous updates.

Reporting directly to the Service Manager, the Service Consultant ensures customer satisfaction in the Service Department.

The Service

Advisor follows the general procedure below for each customer, requiring continuous vehicle progress tracking and advanced time management skills. Promptly greet all customers in a friendly and professional manner while determining and assisting with their needs Conduct a walk-around inspection for each vehicle while actively listening to customer explanations, concerns,



and inquiries and accurately record the relevant information on the work order Submit explicit and concise work orders to the Service Tower for technician scheduling Clearly explain all technical issues identified found with the vehicle, as well as the necessary work completed and recommend additional repairs, parts, and services Continuously check in with technicians for vehicle progress and update customers accordingly with approximate work completion times to ensure optimal CSI ratings Increase retention and maintain positive customer relationships by conducting post-service phone calls to ensure that customers are satisfied with their service, and encourage completion of the CSI Survey to evaluate the service experience Resolve any conflicts or complaints with customers in a respectful and courteous manner, while informing the Service Manager of escalated issues as necessary Ability to clearly translate technical information into language that the customer can understand Adaptable and responsive to changing circumstances with creative problem-solving abilities Technical Skills &

Requirements ~2+ years of service consultant/advisor experience and previous experience in the automotive industry ~ B2B customer interaction experience is an asset ~ Technical vehicle knowledge is required ~ Post-secondary training and automotive service training are assets ~ Valid BC driver's license class 5 required The Service Department is open to customers six days a week-Monday to Saturday from 8 am to 5 pm. This is a full-time position, and the schedule will be set upon hire . #

📌 Service Advisor - Commercial Medium Duty (Vancouver)
🏢 Dueck Auto Group
📍 Vancouver