Don Valley Volkswagen has proudly served the Greater Toronto Area for over five decades, making our team one of the most experienced in all makes and models. We are one of the highest volume new Volkswagen stores dedicated to top-tier guest service.

Don Valley

Volkswagen is looking for a Service Advisor to join their dynamic team!

Performance Auto

Group, is a leading automotive group, whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Every customer is entitled to a great experience Diversity: We are stronger through the inclusion of people, brands and ideas Innovation: We passionately embrace opportunities for new and continuous improvements We encourage and support our people in taking initiative Giving Back: We positively impact the communities in which we live, work and raise families Greet each customer in a prompt, courteous manner. Communicate with customers to determine the nature of the mechanical problems.

Discuss cost estimates and approximate time when vehicle will be ready with customer and obtain agreement from customer before allowing Technicians to begin work. Obtain customer and vehicle data. Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturer's specifications, while using maintenance menus.

Perform road tests (if required) of customer vehicles in order to assess customer concerns. Manage minor customer complaints and misunderstandings. Communicate the need for additional work when needed; explain the details to the customer,



including the additional cost and time consideration and document properly on repair order.

Address telephone inquiries regarding work-in-process requests and appointments, and return phone messages promptly. Contact customers when the vehicle is ready for pick up and answer any questions, review work performed and explain charges and coverage. Interpret warranty information and policies for customers.

Stay up-to-date on technical and performanceinformation on all vehicles serviced by the dealership. Advise customers of parts ordered and make an appointment to have them installed before the customer leaves. Follow company safety procedures to avoid exposure to fumes, dirt, dust and harsh chemicals.

Arrange for alternate transportation for customers who must leave their vehicle at the dealership.

High School

Diploma or GED is required. Minimum 1-3 years of automotive experience or equivalent is required. CDK Dealer software experience is an asset. Knowledge of mechanical repairs and terminology considered an asset. Strong customer service and troubleshooting skills. Ability to sell and recommend maintenance and repairs to our loyal customers. Proven data entry, data editing and typing skills.

Experience in all aspects of customer service and people management. Highly flexible,



with solid interpersonal skills that allow one to work effectively in a diverse working environment. Able to effectively communicate both verbally and in writing.

Ability to work flexible schedule and work around a changing schedule. Excellent management support and guidance Access to health, dental and vision insurance Disability, critical illness and life insurance for the unexpected Our Employee Assistance Plan (EAP) for you and your family's wellness Discount on vehicles, service and parts for you and your family Discounts to retailers and service providers across the country Did we mention we love giving back to our communities?!

Job Type: Full Time - Permanent Compensation (expected annual compensation): $45,000 - $80,000 per year (base salary plus monthly performance-based bonuses). This range includes a fixed base salary and eligibility for monthly bonuses tied to individual results and/or department performance, which may be influenced by business volumes. Actual bonus earnings vary based on performance.

Performance Auto

Group is a leading automotive company in Ontario with over 2000 employees, 23 brands and 44 locations in Brampton, Brantford, Bolton, Grimsby, Mississauga, Orangeville, St.

Performance Auto

Group also includes AutoPlanet, Canada’s largest indoor used car showroom. This recruitment process involves the use of artificial intelligence, and this job posting is for an existing vacancy.

Performance Auto

Group is an equal opportunity employer. Accommodations are available throughout the recruitment and selection process in accordance with applicable legislation.

📌 Service Advisor - Full Time (Toronto)
🏢 Performance Cars
📍 Toronto