Elevate your career with GroupSource as a hybrid Member Services Representative in Calgary. Provide exceptional support, solve problems, and enhance member experiences in this contract role. In this supportive environment, you will play a crucial role in ensuring members receive timely and accurate information.

As a Member Services Representative, you will handle claims inquiries, offer compassionate service, and build member trust. Your ability to manage a energetic workload will contribute to the team's overall success. Key Responsibilities:

- Respond to member inquiries via phone and email
- Assist with claims and coverage inquiries proficiently
- Investigate complex inquiries for accuracy and timeliness
- Process health and dental claims with attention to detail
- Audit claims to ensure quality and compliance Requirements:
- Completion or nearing completion of post-secondary program
- Strong data-entry skills and proficiency with Microsoft Office
- Excellent verbal and written communication skills
- Organizational skills to manage a fast-paced workload
- Ability to remain composed during escalated calls Utilize your communication and problem-solving skills to enhance a positive member experience with GroupSource.

📌 Service and Support Representative (Calgary)
🏢 Manion Wilkins u0026 Associates
📍 Calgary