The Regional Service Manager is accountable for the overall performance of an assigned territory, including revenue growth, profitability, technician development, and customer satisfaction. The role combines leadership with hands‑on technical oversight: building long‑term client relationships, expanding the service area into current accounts, and maintaining the capability to service both the company's own equipment and competitive makes.

The position also drives process improvement, technician skill development, and execution of field operations strategy. This is an in‑office role based in the Greater Toronto Area, covering a designated territory, with travel to customer and technician sites required up to 60 percent of the time.

Lead, develop, and directly manage the Field Service Technicians covering the territory.

Direct daily service operations across the territory, assigning and balancing workload among technicians.

Serve as the primary point of contact linking field technicians, key accounts, and internal teams.

Build and protect relationships with key accounts, making sure service levels hold up over the life of the relationship.

Review service quality and customer experience against company standards, efficiency targets, and productivity goals.

Track recurring operational issues and customer complaints, and put fixes in place that stop them repeating.

Keep a close eye on regional profitability, reviewing service analytics to inform feedback and improvement recommendations.





Grow the territory by adding customers and strengthening the company's position in the market.

Keep the region able to service competing manufacturers' equipment so the customer base can widen.

Hold the region to safety requirements and oversee inventory and parts logistics.

Keep current on regulations, standards, and new tooling, materials, and methods in the field.

Working knowledge of the equipment service business, including field operations and territory management.

2-5 years in service management or field operations leadership.

Enough technical grounding to assess field work and improve how it is carried out.

Technical Skills Able to read and interpret electrical schematics and diagrams.

Working knowledge of PLC controllers, low‑voltage control circuits, and three‑phase power.

Proficient with Microsoft Office applications (Excel, Word, Outlook, PowerPoint) and ERP systems such as SAP, Oracle Cloud, or Microsoft Dynamics.

Customer-focused and resourceful in a fast‑moving operating environment.

Willingness to travel as the territory requires.

Visual acuity sufficient for close and distance work, including colour vision, peripheral vision, and depth perception.

Extended periods of sitting while travelling or working at a computer.

Maintain a professional appearance appropriate to a customer‑facing role.

Must comply with the Ontario Occupational Health and Safety Act (OHSA) and its regulations, together with company safety policies and procedures.

📌 Service Coordinator / Customer Service (Toronto)
🏢 confidental
📍 Toronto