Job Overview

We are seeking a dynamic and detail-oriented Fire Alarm Service Coordinator to lead our Service Department. In this pivotal role, you will manage and schedule the inspections and service calls of fire alarm systems across multiple sites. Your expertise will ensure compliance with safety standards and codes, while your leadership will drive efficiency and excellence within the team.

This position offers an exciting opportunity to manage complex projects, coordinate with clients and contractors, and uphold the highest standards of fire safety.

Duties

- Supervise and coordinate the testing, inspection, maintenance, and repair of fire alarm systems.
- Responsible for the coordinating with technicians and customer as needed.
- Answer phones and direct calls as required
- Manage scheduling of service calls, inspections, and system upgrades to meet client needs efficiently using software-based program for scheduling and time sheets.
- Maintain detailed documentation of service activities, system configurations, test results, and compliance records
- Provide support in procuring parts required for projects and service calls.
- Contribute to general duties and responsibilities as requested or required.

Skills

- Excellent communication skills both verbal and written




- Effective communication skills for interacting with clients, vendors, carriers, and internal teams via multi-line phone systems.
- Ability to perform multiple tasks efficiently in a fast-paced environment while maintaining professionalism through phone etiquette.
- Strong organizational skills with experience in shipping & receiving procedures.
- Proven experience in fire alarm system service.
- Excellent leadership skills with the ability to train and supervise technicians effectively.
- Proficiency in MS Office (MS Excel, MS Word, and Outlook)
- Excellent typing and data entry skills
- Knowledge of ULC standards, Ontario Fire Code and Building codes related to fire alarm systems is highly desirable.
- A valid certification in fire alarm systems (CFAA) is a plus.
- Previous Fire Alarm/Fire Protection industry experience is an asset but not essential.

This position offers an engaging opportunity for a motivated professional eager to contribute to efficient logistics operations within a agile environment. Pay: From $50,000.00 per year

Benefits

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Vision care

Work Location: In person

📌 Service Coordinator (Vaughan)
🏢 Mircom/Gardia
📍 Vaughan