Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide.

Position: Service Delivery Manager

Location: Toronto, ON

Duration: 5 Months

Job Type: Temporary Assignment

Work Type: Onsite

Language: English

Pay Rate: $ 55.42-55.42/ Hourly

:

- We are seeking a Service Delivery Manager to join our client, a leading IT managed services and technology solutions provider.
- The Service Delivery Manager will be responsible for ensuring the successful delivery of IT services, maintaining strong client relationships, and driving operational excellence across multiple service lines.

Key Responsibilities:

- Act as the primary point of contact between the client and internal delivery teams.
- Oversee day-to-day IT service delivery operations to ensure performance targets and SLAs are met.
- Manage service improvement initiatives and ensure continuous optimization of service delivery.




- Coordinate with technical teams to resolve escalations and ensure timely issue resolution.
- Prepare and present regular reports on service performance, customer satisfaction, and operational metrics.
- Identify opportunities to enhance efficiency, service quality, and customer experience.
- Lead governance meetings with internal and client stakeholders to review service outcomes and priorities.

Qualifications:

- 7+ years of experience in IT service delivery, service management, or related roles.
- Proven experience managing enterprise-level clients or IT infrastructure services.
- Strong understanding of ITIL processes and service management frameworks.
- Excellent communication, leadership, and client relationship management skills.
- Ability to manage multiple priorities in a fast-paced workplace.
- ITIL certification (preferred).

TekWissen® Group is an equal opportunity employer supporting workforce diversity.

📌 Service Delivery Manager (Toronto)
🏢 TEKWISSEN ®
📍 Toronto