Bosch Truck Group Inc. (formerly Glover International Trucks Ltd.) is an award winning dealership with non locations is Alberta and British Columbia. For 50 years we have been empowering customers with reliable transportation solutions. We are committed to delivering exceptional quality and service, we aim to be the leading provider of commercial trucks by setting the industry standard for reliability, safety, and customer satisfaction.

We have an exciting Service Manager chance in our Kamloops dealership.

Bosch Truck Group

Inc. (formerly Glover International Trucks Ltd.) is an award winning dealership with non locations is Alberta and British Columbia. For 50 years we have been empowering customers with reliable transportation solutions. We are committed to delivering exceptional quality and service, we aim to be the leading provider of commercial trucks by setting the industry standard for reliability, safety, and customer satisfaction. We have an exciting Service Manager opportunity in our Kamloops dealership.

The Service

Manager’s main responsibility is to proactively develop and manage the service department business and operations in a way that maximizes customer and employee satisfactions, as well as positively contributes to the business performance and overall company profitability.

Service Department Management

Set routines for planning and following up on meetings Verify there is an efficient flow of authorized work in the service shop, ensuring quality and documentation Develop, implement, and monitor standards and routines, maintaining a high standard of cleanliness and tidiness within the service department Monitor the ongoing condition of service shop tools and equipment, arranging purchase, repair,



and calibration Monitor Dedicated Customer Service and Digital Dealer adoption and utilization, addressing any deviations Coordinate with the parts department to ensure parts availability, ensure service exchange and warranty parts procedures are adhered to Manage the service department facilities Create and manage schedules and shifts Service Department Customer Relations / Sales Build and maintain the right level of relationships with customer representatives Monitor the department’s processing of complaints and process major or complicated complaints Assist service department personnel and customers regarding technical issues Participate in meetings with key customers when required Service Department Follow Up Results Manage and analyze the service department’s running costs and expenses budget Regularly follow up on service business and financial results Ensure compliance for all applicable licenses for the service department, including any renewals and/or emerging license and certifications required Analyze current standards to identify and present opportunities for improvement of the service department Review warranty performance and financial impacts, addressing any procedural or training opportunities.

Service Department Leadership

Facilitate and encourage team to maintain and enhance professional and technical knowledge by attending educational workshops, professional publications, establishing personal networks, and participating in professional societies, leading by example. Contribute to the business goals by accomplishing related results and participating on projects as needed. Proven dealership experience in a management role.

Strong mechanic experience with comprehensive mechanical knowledge. Excellent customer service skills.

Experience in truck repair and maintenance.

📌 Service Manager - Material Handling Equipment (Vernon)
🏢 Bosch Truck Group / Bosch Idealease
📍 Vernon