SERVICE MANAGER

Reports to: Station Manager

Permanent, Full-Time

Compensation: Market-competitive salary (Exempt from Overtime) The Service Manager is responsible for the supervision, leadership, and operational performance of CanaDream’s Service Department. 50% leadership and administrative responsibilities with 50% hands‑on operational support , depending on seasonal demands and operational priorities. During peak periods—including high-volume pickup days, urgent repairs, or operational backlogs, the Service Manager is expected to actively support the team in the shop to ensure deadlines are met, service flow is maintained, and workload is distributed effectively across the team. This hands‑on leadership role ensures high‑quality service delivery, guest and customer satisfaction, and the effective management of staff, resources, and inventory.

The Service

Manager is also responsible for addressing customer and guest inquiries in a professional manner and driving improvements in revenue, technical productivity, and quality assurance. The role includes oversight of subcontracted repairs, warranty work, and recalls, ensuring these are managed efficiently and to company standards.

Staff

Management

Coaching and Mentoring

Customer & Communication Focus

Guest/Customer Focus

Planning and Organizing Resource and Time Management

Quality Orientation

CanaDream is one of Canada's leading RV rental and sales companies.

We offer a wide range of RVs, including camperized vans, motorhomes, and truck campers, for both rental and purchase. Enjoy the very best Canadian hospitality from our incredible Crew, who service, prepare, and deliver a wow factor for every rental and purchase. Our mission is to deliver a first‑class RV vacation experience,



and we pride ourselves on our exceptional customer service and high‑quality vehicles.

For more than 30 years, we’ve evolved with our industry—ensuring outstanding experiences for our guests and a collaborative, inclusive culture for our crew. Hands‑On Responsibilities (Operational / Technical)

Apply troubleshooting techniques and determine appropriate repair procedures on RVs

Provide direct support in the shop during peak demand periods (repairs, unit turnaround, fleet readiness)

Maintain shop cleanliness and safety standards

Ensure completion of maintenance and repair work within quality standards, timelines, and budget Leadership Responsibilities (Team, Performance & Culture)

Oversee and manage all Service Department operations and scheduling

Supervise, coach, and mentor service staff; conduct performance reviews

Hire, train, and manage technicians, apprentices, and support staff

Provide ongoing training and development for shop and parts personnel

Address customer and guest inquiries and complaints professionally

Manage quality assurance and maintain high service standards

Monitor departmental performance and take corrective action as needed

Ensure compliance with company policies, safety standards, and cost controls

Delegate tasks effectively and support succession planning

Demonstrate a collaborative, hands‑on leadership approach by working alongside the team and building trust through active participation in daily operations.





Oversee and actively manage all Service Department operations, including technician scheduling, workload prioritization, and resource allocation to ensure rental readiness and sales commitments are consistently met

Evaluate and determine when work should be completed in‑house versus outsourced, based on cost, urgency, and internal capability Administrative & Coordination Responsibilities

Coordinate external vendor appointments and service scheduling

Follow up on vehicle preparation, sales‑related repairs, and post‑sale service needs

Support communication between sales, service, and operations teams

Maintain accurate documentation, service records, and lot maps

Manage stock availability, inventory control, and annual inventory counts

Manage parts procurement and ensure availability to support operational needs

Monitor financial performance to meet or exceed budget targets

Order parts and supplies using inventory management systems

Perform other related duties as required to support business operations Post‑secondary diploma or degree in a mechanical/technical field and/or business administration preferred.

RV certification is a strong asset.

Minimum 2 years’ management experience in a technical/service environment.

Strong mechanical and RV repair knowledge.

Experience with routine maintenance operations and inventory control.

Computer literacy required. Occasional outdoor work in inclement weather.

I agree to consult with my manager or supervisor If I have any questions about the key accountabilities and major activities expected of me. I will carry out the responsibilities of this position to the best of my ability and understand that I must meet the required performance standards and targets.

📌 Service Manager - Material Handling Equipment (Delta)
🏢 CanaDream
📍 Delta