We are seeking a dynamic, polished, detail-oriented Account Manager to join our team. This role requires a unique blend of client and project management skills, as well as financial discipline. You will serve as the client-liaison and internal project management lead to ensure flawless project execution.Focus will be on building, maintaining, and nurturing long-term relationships with clients, ensuring client needs are met, identifying opportunities for growth, and aligning FSi's solutions to client business objectives. As the Account Manager, you will leverage your 2-5 years of account or project management experience to act as the primary point of contact to drive customer satisfaction, retention, and revenue growth.This role is ideal for an individual who is passionate about being client-facing, is highly organized and can step back and see the big picture. Someone with initiative and flexibility to support the organization cross-functionally, and who is looking for a fast-paced yet supportive environment.The role also offers meaningful growth potential for individuals looking to deepen their client leadership and commercial management skills within a strategic consulting setting.RoleFull-timeContract (with opportunity to move to permanent after 6 months)RemotePay scale: 50-60KCore CompetenciesExceptional written and verbal communication skillsProfessional presence and responsivenessAbility to manage senior stakeholders with confidenceProject Execution & AccountabilityExcellent organizational and time-management skillsStrong attention to detailProven end-to-end project management capabilityProactive risk identification and problem-solvingAccountable, self-motivated, and comfortable working independentlyCalm, solutions-oriented approach to challengesFlexible, agile, and adaptableTechnical SkillsProficiency in Microsoft Office and project management platforms.Comfort navigating digital tools and collaboration systemsWhat Success Looks LikeClients experience FSi as consistent, seamless, proactive, and consultative partnersProjects are delivered on time, on strategy, and on budgetRisks are anticipated and managed before escalation is requiredFinancials are accurate and managed responsiblyInternal teams feel aligned, supported, and clear on prioritiesThe quality of execution is consistent, regardless of which Account Manager leads the workResponsibilities & DutiesAccount ManagementYou are the primary point of contact and trusted partner to your clients.Develop and maintain strong,



trust-based relationships with clientsLead regular client and internal touchpoints and status meetings to understand client needs and objectives, align on progress, and address concernsEnsure client questions and requests are addressed promptly, thoroughly, and professionallyAdvocate for client needs internally while protecting project scopeProactively identify opportunities to deepen partnerships and grow revenueAnticipate client needs, flag potential risks early and resolve any issues proactively and effectivelyProject ManagementYou ensure seamless project execution from proposal through delivery and closeout and protect the profitability of each project through disciplined financial management.Support the Business Development function during proposal development by creating accurate and optimized costings, working with recruitment partners to assess feasibility and costs, and support proposal writing.Provide end-to-end project management on live projects:Manages recruitment providers to ensure project needs are met on a timely and cost-effective basis.Develop project screeners and manage fieldwork planning, recruitment, and executionLead internal project kickoff and weekly project status meetingsEnsures all project timelines and milestones are agreed on and booked on calendars (internal and external)Ensures the team proactively manages changing timelines accordingly (e.G. booking designers)Escalates issues during the project that may impede project delivery and coordinates solutions.Collaborate with other Project Managers and the larger cross-functional teams to drive continuous improvement and innovationUnderstand and adhere to all compliance rules and guidelinesMonitor project profitability throughout the lifecycle by tracking budgets and expensesIdentify and address budget or scope risks early to protect project profitabilityMaintain accurate tracking of quotes, invoices, expenses and forecastsConduct thorough project close-outs,



including actual vs budget reconciliationsEnsure disciplined adherence to all financial processes and controlsCultureBrings a strong growth mindset, with genuine openness to feedback and collaboration as core to learning, improving the work, and supporting one anotherRelentlessly curious and always looking for the why behind the why behind the whyActively contributes to a team and company culture of care and respectCommits to creating an equitable and inclusive environment for members of the team and clientsExperience & QualificationsExperience2-5 years of experience in account management, project management, consulting, healthcare, or related environmentsExperience coordinating multiple stakeholders and timelinesExposure to budgeting or financial tracking processesHealthcare or pharmaceutical experience is a plus, but not requiredRequirementsLegal authorization to work in Canada, without sponsorship.Education minimum: high school or CAEC (College or University is an asset)Clear background check: Criminal, US Exclusions Database, US Denied Persons List, and EU, UK, and UN Sanctions List.Compensation and Work-Life BalanceFull-timeContract (with opportunity to move to permanent after 6 months)RemotePay scale: 50-60K.We look for people who:Work in a way that upholds and promotes the FSI core values: Passion, Curiosity, Empathy, Agility and Frankness.Contribute to and develop a culture of collaboration, nimbleness, care, and respect.Create an equitable and inclusive setting for members of the team and clients.Understand that Friday is flexible, not guaranteed time off (while we strive to maintain a 4-day work week, we ask that team members are flexible around client needs).Can attend Quarterly Town Halls in-person (held on Fridays)Understand that we are consultants and, while we strive for typical business hours, sometimes work extends beyond the 9-5 workday.Assist colleagues outside of the current project you are working on (e.G., proposal development, brainstorms, thought leadership, etc.).ApplyingFresh Squeezed Ideas celebrates diversity in both its innovative solutions and its workforce. We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities who are eligible to work in Canada. We understand that experience comes in many forms. We're dedicated to adding new perspectives to the team - so if your experience is close to what we're looking for, please consider applying.

📌 Account Manager (Mississauga)
🏢 FSi (Fresh Squeezed Ideas)
📍 Mississauga