Workplace Services Technician Are you passionate about delivering exceptional service and helping create functional, safe, and welcoming work environments? As a Workplace Services Technician , you will play a key role in managing service requests, coordinating operational activities, and overseeing document management for our Montréal office. This is an on-site position located in Montréal.

Presence on-site is required based on established service coverage needs, between 7:00 a.m. As a Workplace Services Technician , you will be at the heart of our mission. Act as a primary point of contact for employees, visitors, partners, and vendors by providing qualified, accessible, and solution-oriented service Coordinate activities required for the day-to-day operations of the site and ensure follow-up on requests involving internal and external partners Process, classify, scan, archive, and control physical and digital documents while ensuring information integrity, traceability, and confidentiality Document requests within corporate systems, perform required validations, and maintain reliable data to support activity tracking, commitments, and service levels Coordinate requests related to workspaces, meeting rooms, and events, including room setup and service follow-up before, during, and after activities Participate in the continuous improvement of processes, procedures, tools, guides, and tracking mechanisms Support the collection and analysis of data used to measure service performance and identify issues, pain points,



and operational risks Move regularly throughout the workplace and handle materials required for basic room setups while adhering to health and safety practices What Will Help You Succeed in This Role Holds a college diploma in office administration, business administration, documentation techniques, information management, or a related field.

Has relevant experience in customer service, administrative support, request management, document management, or service operations Is recognized for a strong customer focus and commitment to creating a positive employee experience Demonstrates excellent organizational, planning, and prioritization skills Is proficient with Microsoft 365 and comfortable using service management technologies Has excellent written and spoken communication skills in both French and English, with a perfect command of French Advanced English proficiency is required , as the successful candidate will regularly communicate verbally and in writing, coordinate requests, and follow up with English-speaking partners and vendors Artificial intelligence tools available to everyone, helping increase individual effectiveness and supporting organizational growth Access to innovative and inspiring workspaces in the heart of our Montréal site Flexible group insurance plans Competitive pension plan Vacation program, plus wellness and personal development days Employee and Family Assistance Program (EFAP) Ergonomic furniture program Performance bonus

📌 Service Technician Technician (Montreal)
🏢 IA
📍 Montreal