ServiceNow Service Catalogue Developer

RESPONSIBILITIES: The Contractor’s resource(s) must enable efficient, user-friendly, and self-service capabilities within the ServiceNow platform including:

- Delivering a centralized service catalogue.
- Automating request fulfilment to reduce manual effort and errors.
- Improve the end-user experience by making services accessible, intuitive, and quick.
- Support organizational goals of digital transformation and process standardization.

Tasks: a.

Catalogue Item

Development • Designing and building catalogue items (hardware, software, access requests, HR services) • Configure forms, variable and UI policies b. Workflow and Automation • Creating workflows and flows for request fulfilment • Setting up approvals, notifications, and task assignments c.



Integration • Connecting catalogue items to external systems (procurement, HR, Active Directory, etc) d. Administration • Managing catalogue categories, roles, and permissions • Maintaining catalogue structure and visibility rules e. Maintenance and Support • Troubleshooting catalogue issues • Updating items as business needs evolve DELIVERABLES

• Fully configured catalogue items with forms, variable, and dynamic scripts; automated workflows or Flow Designer flows that handle approvals, notifications, and fulfilment tasks; integrations with external systems and supporting documentation. • Must be available for regular and ad hoc meetings with the end users

📌 ServiceNow Developer (Ottawa)
🏢 ConfigureTek
📍 Ottawa