At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day. Become an integral part of our Customer Experience team, where you will be at the forefront of shaping our customer journeys. You will build on Bell’s Strategic Imperative to Champion Customer Experience and reinforce our commitment to put the customer first in everything we do.

Design innovative, customer-centric processes, policies, products and services, while upholding our Customer-First Commitments to make it easier for customers to do business with Bell. As part of our team, you will be at the heart of our customer experiences. Bell is seeking a highly experienced ServiceNow Senior Technical Advisor to provide technical leadership across our enterprise ServiceNow ecosystem.

The role guides solution design, platform governance, engineering quality, and operational readiness across multiple ServiceNow instances and delivery teams.

Technical

Leadership & Advisory Provide senior technical guidance from discovery and design through implementation and operational transition. Translate complex requirements into clear recommendations, options, risks, and technical decisions. Coach architects, administrators, developers, and delivery teams on reusable ServiceNow engineering patterns.

Lead resolution of complex cross-module, integration, performance, security, and data-model challenges. Assess manageability, upgradeability, scalability, performance, security, licensing impact, and long-term supportability.

Solution

Design & Engineering Quality Review high-level and detailed designs covering CSDM/CMDB, integrations, roles, workflows, user experiences,



and automation. Define technical acceptance criteria and ensure appropriate automated, regression, performance, and security testing. Drive technical debt reduction, health remediation, guardrails, code quality, observability, and upgrade readiness.

Security, Data & Integration Align solutions with Bell security, privacy, access-control, audit, and data-retention requirements. Guide CMDB/CSDM modelling, data ownership, quality, reconciliation, and shared-data governance. Partner with product owners and delivery teams to manage dependencies, technical complexity, risk, and design decisions.

Identify opportunities to improve experiences through automation, analytics, AI, and ServiceNow capabilities. Bachelor’s degree in a relevant field, or equivalent practical experience. 5+ years of relevant ServiceNow or enterprise-platform experience, including senior advisory, architecture, or lead engineering responsibilities.

Advanced

ServiceNow knowledge and experience delivering solutions in large, complex enterprise environments. Strong experience in administration, configuration, development, integration, security, and release practices. Practical knowledge of CMDB, CSDM, Flow Designer, IntegrationHub, scripting, APIs, access controls, deployment, and automated testing. ServiceNow CSA certification. ServiceNow CAD, CIS,



or CTA credentials.

Experience with ITOM, SPM, CSM, SecOps, IRM, HRSD, HAM, SAM, Now Assist, or AI Control Tower. Knowledge of ITIL, Agile, DevSecOps, enterprise architecture, and SaaS platform governance. Technical credibility and sound judgment.

Strong collaboration, coaching, and stakeholder-management skills. Regular - Full Time For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. As part of our team, you’ll enjoy a comprehensive compensation package that includes a market-competitive salary and a wide range of benefits to support the well‑being of you and your family.

As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong. Bell is committed to clarity in our hiring process.

All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. For a confidential inquiry, email your recruiter or [email protected] you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us. Artificial intelligence may be used to assess parts of your application.

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📌 ServiceNow Senior Technical Advisor (Toronto)
🏢 Bell
📍 Toronto