Brandt is currently seeking a Service Manager for our Olds Agriculture location.

The Service Manager will be responsible for managing the sales and delivery of agriculture equipment after-market support services (component diagnostics, repair, and replacement). This includes managing all aspects of the service department and the day-to-day activities of foremen, leadmen, service writers, and shop, field, and resident mechanics.

Brandt is a customer driven company, privately owned and family run, strengthened by diversification and succeeding through specialization. Our success is driven by a passionate belief in the unlimited potential of our company and the ultimate success of our customers and we act on that belief every single day.

Managing service workflow

Enforcing standards, policies, and reporting practices are followed to established standards

Development and management of the Service Department budget to meet financial and operational goals

Preparing quotes for customer work orders; Inspect/operate customer equipment as part of resolving concerns/diagnostics

Monitor service revenue and expenses monthly

Review employee performance against goals on an ongoing basis

Maintain a high-performance Service team through hiring, training, coaching, mentoring, and performance management in a safe setting

5-7 years' progressive, combined experience in service,



management and business (i.e. journeyperson agriculture mechanic, combined with 3 years' management/supervisory experience in the agriculture equipment industry)

Has a solid foundation of knowledge and skill in the operation of a heavy-duty equipment dealership

Demonstrates a strong customer service orientation and exercises sound judgment when dealing with customers

Able to communicate effectively and professionally with customers, employees, and branch personnel at all levels

Must be able to travel to customer worksites and, as required, operate and work on or around heavy equipment

Must be proficient in using work-related desktop applications and web-based productivity applications

Has the confidence, critical thinking, knowledge, and technical skills to assess and solve customer, business, and personnel problems effectively and efficiently

Competitive compensation: we offer competitive wages that recognize your skills, experience, and contributions.

Continuous Learning: through on-the-job training and educational opportunities.

Comprehensive benefits coverage: including health, dental, insurances, and more to support your and your family's wellbeing.

Retirement savings programs: Company matching pension and RRSP programs to help you invest in your future.

📌 Services Management Coordinator (Olds)
🏢 Brandt Group of Companies
📍 Olds