Job Overview

Position Summary The Shelter Manager at Nawican Friendship Centre is responsible for coordinating the overall operation of the Emergency Shelter while delivering comprehensive case management services to individuals experiencing or at risk of homelessness. This role focuses on providing client-centred, culturally safe, and trauma-informed support, ensuring clients are connected to appropriate internal and external resources.

The Shelter

Manager oversees shelter operations, supervises staff, supports clients in achieving housing stability and wellness goals, develops community partnerships, and ensures compliance with organizational policies funding requirements

KEY RESPONSIBILITIES

Shelter Operations & Leadership

- Oversee the daily operations of the Emergency Shelter to ensure a protected, welcoming, and culturally appropriate environment for clients, staff, volunteers, and visitors.
- Supervise, mentor, and support shelter staff, providing guidance, coaching, and leadership.
- Coordinate staffing, scheduling, and daily operational needs, including participation in the on-call rotation.
- Ensure organizational policies, procedures, WorkSafeBC requirements, and applicable legislation are followed.
- Respond to operational issues, client concerns, critical incidents, and emergencies.
- Support the development and continuous improvement of shelter policies, procedures, and best practices.
- Conduct regular staff meetings, complete leadership handovers, and promote effective communication among staff.

Client Support & Advocacy

- Provide trauma-informed, culturally safe, and client-centred services to individuals experiencing or at risk of homelessness.




- Advocate on behalf of clients to improve access to housing, healthcare, income supports, legal services, and other community resources.
- Establish and maintain positive working relationships with support networks, Indigenous organizations, government agencies, and community partners.
- Respond to crisis situations using de-escalation, conflict resolution, and harm reduction principles.
- Encourage client independence, self-determination, and successful transition into stable housing and community living.

Program Development & Community Engagement

- Assist with the planning, implementation, and evaluation of shelter and case management programs.
- Identify service gaps and recommend program improvements to better meet community needs.
- Develop and maintain collaborative partnerships with Indigenous communities, government agencies, and community organizations.
- Participate in community meetings, collaborative initiatives, and outreach activities that support the mission of Nawican Friendship Centre.

Administration & Reporting

- Prepare and maintain accurate client files, statistical reports, funding reports, and program documentation.
- Monitor program outcomes and assist with funding and reporting requirements.
- Ensure accurate documentation of incidents,



client interactions, referrals, and follow-up activities.
- Support budget planning, program evaluation, and continuous quality improvement initiatives.

Confidentiality & Professional Standards

- Maintain the highest standards of confidentiality and professionalism in accordance with Nawican Friendship Centre policies, privacy legislation, and ethical standards.
- Protect all client, staff, and organizational information.
- Demonstrate professionalism, integrity, accountability, and respect in all interactions.
- Participate in ongoing professional development and required training.

Qualifications:

- Diploma in Social Work, Human Services, Community Support, or a related field is required; a Bachelor’s Degree in Social Work would be considered an asset.
- Minimum 2-3 years of experience working in a shelter, supportive housing, social services, case management, or a client-focused workplace.
- Knowledge of trauma-informed, culturally safe, and harm reduction practices.
- Experience working with Indigenous communities is an asset.
- Strong communication, leadership, organizational, and computer skills.
- Valid Class 5 BC Driver's Licence with a satisfactory Driver's Abstract and access to reliable transportation.
- Current First Aid/CPR Certification (or willingness to obtain).
- Satisfactory Criminal Record Check, including a Vulnerable Sector Check.

Pay: $48,000.00-$65,000.00 per year

Benefits

- Casual dress
- Dental care
- Extended health care
- Flexible schedule
- Life insurance
- Paid time off
- RRSP match
- Vision care

Work Location: In person

📌 Shelter Manager (Dawson Creek)
🏢 Nawican Friendship Centre
📍 Dawson Creek