About Smitty’s Furniture We are a fourth-generation, family-owned furniture retailer specializing in high-quality, Canadian-made furnishings. With a strong focus on exceptional customer experience, we value the relationships we build with both our loyal customers and our deeply experienced team. Operating from three locations, Hanover, Kitchener, and Barrie, we proudly promote and sell leading furniture and mattress brands manufactured in Canada, living our commitment to quality and craftsmanship every day.

Rooted in Smitty’s vision to inspire connections and create warmth in every home, the Assistant Showroom Manager works alongside the Sales team to support the Company’s purpose to ensure that every customer who enters our store is given the best possible customer experience by fostering successful interactions with our customers, supporting the development of the sales team, and ensuring the presentation of product is visually pleasing and accessible. This role works directly with Sales Consultants in all aspects of their role: supporting in-store consultations, ensuring timely responses to customer leads, coaching and training team members, assisting with customer service concerns, and providing expert guidance on furniture selections.

The Assistant Showroom

Manager uses their proficiency with our point-of-sale system to support efficient day-to-day operations, follows and reinforces store policies, and promotes a positive, collaborative environment for our team, customers and partners. The role strengthens customer and community relationships through active outreach, local engagement and in-store content creation for social media.

The Assistant Showroom





Manager also motivates and inspires team members to represent Smitty’s values and build our brand, and oversees showroom operations. This position is a full time position working primarily Monday to Friday with flexibility to work weekends. Engage with customers on the sales floor whenever there are customers in the store Co-ordinate with the front desk admin to ensure customers have a sales team member assigned Provide assistance to customers when the sales consultant has more than one customer assigned.

Assist sales consultants with the completion of orders to enable sales consultants to get to next guest. Assists in supporting the management of all sales consultant and support team members in a manner consistent with the Company’s values and culture Hold regular monthly 1-1 with all team members to facilitate the feedback process related to sales performance, targets and general performance Ensure all team members receive job-specific training Promotes a healthy and protected work environment by enforcing health & safety policies, identifying and handling safety concerns Work in collaboration with the Sales Leader in the management of workplace injuries in conjunction with Human Resources, including injury reporting, accommodation,



and return to work processes Maintain up-to-date tags for products and communicate all current pricing and sale information to the team. Ensure the showroom has attractive and appropriate product displays at all times.

Ensures that the showroom has adequate supplies for efficient and safe day to day operation by the team. Ensure presentation of in-store displays are to company & vendor standards. Resolving customer issues ensuring company policies and procedures are met.

What is going to help you be successful? ~ Degree or Diploma from a recognized university or college in Design, Sales, or a related field ~3+ years of retail sales experience, including experience in a supervisory or team lead role ~Ability to multi-task in a busy retail environment ~ Strong interpersonal and relationship building skills ~ Demonstrated ability to learn new software programs ~ Ability to navigate the internet and use computer programs such Microsoft products (Word, Excel, SharePoint etc.) Competitive salary within an expected salary of: $50,000 annually plus incentive Comprehensive group benefits, including health, dental, and LTD Paid vacation annually This posting is for a new vacancy within our organization. We do not use artificial intelligence to screen, assess or select applicants. We are dedicated to working with applicants who require reasonable accommodation during the application process, ensuring that every candidate has the support they need to bring their best forward.

To request accommodation, please reach out to hr@smittysh furniture.Rest assured that all information shared will be handled in accordance with applicable privacy laws and our company's policies.

📌 Showroom Assistant Manager (Waterloo)
🏢 Smittys Furniture
📍 Waterloo