Join the iconic Fairmont Château Laurier in Ottawa as a Bilingual Guest Services Agent. Provide exceptional service to guests while ensuring a welcoming atmosphere throughout their stay.This position reports directly to the Front Desk Manager and involves engaging with guests in both English and French. Responsibilities include registration and checkout of hotel guests, assisting with tour check-ins, and generating reports for various hotel departments. You will also serve as a key member of the crisis and emergency team, supporting guests and providing essential services.Key Responsibilities:Greet and check in hotel guests immediatelyAssist with tour groups and guide check-insGenerate necessary departmental reports on guest activityAct as an ambassador for Fairmont Château LaurierFollow all safety and emergency proceduresRequirements:Fluent in English and FrenchPrevious Front Desk experience preferredStrong communication and cash handling skillsFamiliarity with Opera and Excel systemsDetail-oriented and able to work independentlyDeliver excellent guest service while thriving in the esteemed setting of the Fairmont Château Laurier.

📌 Bilingual Guest Services Agent Ottawa (Riviere-des-Prairies—Pointe-aux-Trembles)
🏢 Fairmont Hotels and Resorts
📍 Riviere-des-Prairies—Pointe-aux-Trembles