Title: Site Manager - Homeless Shelter Employee Working Location: In person (Montreal, QC) Employment Status: Casual (Winter period) The Canadian Red Cross (Red Cross) – an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience.

The Canadian Red

Cross is seeking a Site Manager to coordinate activities at a shelter or warming center for people experiencing homelessness in Montreal. Reporting to the Operations Manager, the Site Manager supports the planning, coordination and continuous improvement of on-site service. They provide daily oversight of operations, support response teams, ensure compliance with best practices in helping people experiencing homelessness, and work closely with partners involved in service delivery.

The Site

Manager acts as an operational focal point in the field to create a safe and inclusive environment adapted to the needs of people living in situations of great vulnerability. Coordination of operations and site management Coordinate all on-site activities and services to ensure safe, effective, and appropriate service delivery. Continuously assess the operational requirements, workforce and material needed to deliver services.

Ensure the ongoing management of inventory, procurement, and equipment required for the effective operation of the site. Participate in the development and implementation of procedures to improve services. Responsibility 2: Team management and support Coordinate the day-to-day work of employees, responders, volunteers, and other personnel assigned to the site.

Provide coaching, guidance and support to team members during complex situations. Participate in the onboarding, training and professional development of new personnel.



Support skills development and the implementation of best practices.

Facilitate team meetings and ensure effective communication and handover between different shifts. Participate in conflict resolution and support teams in finding appropriate solutions. Responsibility 3: Quality of services and operational support Ensure that all site-based interventions comply with recognized best practices related to services for people experiencing homelessness, harm reduction, mental health, addictions and working with vulnerable individuals.

Monitor the quality of services and recommend improvements to practices and procedures. Help responders assess and handle complex or high‑risk situations. Collaborate with the Advisor to support the implementation of established approaches and protocols.

Ensure adherence to principles of protection, inclusion, respect for diversity, and trauma‑informed practices. Analyze incidents, trends observed in the field and recurring issues in order to implement appropriate corrective measures. Support continuous service improvement of services by making recommendations based on identified needs.

Responsibility 4: Critical situation management, health and safety Serve as the point of contact during crises, incidents, or situations requiring coordinated action. Oversee the application of protocols related to the safety of site residents, employees and partners. Ensure that incidents, accidents,



and critical events are documented and managed in accordance with established procedures.

Ensure that teams are adequately prepared to support individuals experiencing mental health issues, substance use issues, or heightened vulnerability. Develop and maintain collaborative relationships with community, institutional and municipal partners involved in service delivery. University degree in a relevant field (social work, criminology, psychoeducation, special education, psychology, social service management, administration or related field) or equivalent combination of education and experience.

Minimum of 3 to 5 years relevant working experience, including 3 years overseeing a team.

Experience in the fields of mental health, addiction or harm reduction is an asset.

Experience as a Canadian Red Cross volunteer, particularly in emergency management or overseeing operations, is an asset. Strong proficiency with standard office software and computer applications, particularly Microsoft Office. Knowledge of the Canadian Red Cross's role in emergency response, support and recovery is an asset.

Ability to manage multiple priorities in a rapid‑paced environment. Schedule may include evenings, nights, weekends and holidays depending on operational needs. Frequent movement throughout the site and regular frontline presence.

As we work with and support people (managers, colleagues, beneficiaries/customers, volunteers, donors and external partners) and communities in Canada and around the world, applicants whose first language is not English may be required to perform the responsibilities of the role in English. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to determine eligibility for employment.

📌 Site manager - Homeless shelter (Montreal)
🏢 Canadian Red Cross
📍 Montreal