Elevate your career with MCI as a Call Center Customer Service Agent, specializing in inbound and outbound interactions. This role fosters customer satisfaction through problem-solving and effective communication.MCI is expanding its operations and seeking driven Call Center Agents to manage diverse customer inquiries. As part of a team dedicated to excellence, you will assist customers by handling queries, making sales calls, and promoting products. Your role is crucial in enhancing customer experience and driving up-sell opportunities with top brands.Key Responsibilities:Handle inbound and outbound customer contacts professionallyEnsure first contact resolution through effective problem-solvingAccurately document customer interactions and claimsLead discussions to identify best solutions for customersMaintain confidentiality and comply with policy requirementsRequirements:Must be at least 18 years oldHigh school diploma or equivalent requiredExcellent communication and organizational skillsBasic Microsoft Office knowledge neededStrong customer service orientationUtilize your communication, problem-solving, and customer service skills to thrive with MCI.

📌 Mci Call Center Customer Service Agent (Sydney)
🏢 The Sydney Call Centre
📍 Sydney