Skywise provides comprehensive, integrated solutions that drive operational efficiency, enhance safety, and support business growth for airlines and the wider aerospace industry worldwide. Our innovative portfolio spans Electronic Flight Bag (EFB) solutions, flight operations, crew planning, digital maintenance, tech ops, ground ops, maintenance capabilities, and predictive insights, all designed to navigate the complexities of modern air travel. With a commitment to fostering digital transformation, we leverage cutting-edge technologies to empower our customers to achieve optimal performance and maintain their competitive edge in a rapidly evolving market.

The Product Support

Representative (PSR) serves as the primary technical bridge between our digital ecosystem and our airline customers. This is a high-impact role focused on deploying advanced digital solutions and ensuring operational excellence. The PSR acts as the technical face of the company, working directly with customers, both remotely and on-site, to navigate the complexities of modern flight operations. The ideal candidate is customer-focused, analytical, and possesses a strong problem-solving mindset.

Ticket Monitoring

Gain advanced knowledge of one or more Skywise products (PBS, NOC, NFP, Mission+, Flysmart+, AODB, etc) Provide product support as needed within capabilities Education and Experience Bachelor’s Degree or College Diploma (completed or currently pursuing) in Aviation, Engineering (Aircraft Design/Ops), Computer Science, IT, or equivalent technical experience.

Preferred: 1+ years of professional experience in a customer-facing technical support or implementation role. Proven ability to identify, reproduce, and resolve technical issues within complex software workflows and logs.

Data Literacy: Familiarity with Big Data, AI, databases, or web technologies is highly preferred. Understanding of Airline Maintenance, Engineering, Flight Operations, or Technical Operations (and relevant regulatory frameworks)



is a significant advantage. Fluent in English (written/verbal), with the ability to translate complex technical concepts.

Being part of Airbus Network Flexible hours Hybrid working environment (3 days in office) Vacation Days (15-25) Casual dress code Strong focus on mental health support benefits Sick and Personal days Life Insurance Training and Development Support An active social committee Game room, including a flight simulator!

Active Inclusion&Diversity; Committee AI Disclosure: No artificial intelligence tools are used to screen, assess, or select candidates for this role We do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national or ethnic origin, religion, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, record of offences, and basis of disability or any protected class. Accommodations will be available on request for candidates throughout the entire recruitment and selection process. This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate creative thinking. In commercial aircraft, Airbus offers modern and fuel-efficient airliners and associated services.

In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions and services worldwide.

Contract Type: Fixed term Entry Level Customer Eng.&Technical; Support&Services; #

📌 SKYWISE - Customer Support Specialist - AMER - Contract (Ontario)
🏢 Airbus
📍 Ontario