Service Full Time Edmonton, AB $27 - $32 CAD per yearAs a leader in the fire protection industry, we are dedicated to safeguarding lives and property through our unwavering commitment to fire safety.Sterling Fire Protection is seeking aseasonedService Coordinatortojoin ourServicedivision.Position SummaryReporting toService Manager,the Service Coordinatorplays a key part in ensuring our service operations run smoothly, efficiently, and with a strong focus on client satisfaction. You'llwork alongside other coordinators to manage scheduling and dispatch, whilecontributingto strengthen teamperformance,structureand accountability.We'relooking for someone whodoesn'tjust react to the day-to-day-butanticipateschallenges, thinks critically, and takes initiative to keep things moving forward.This position is ideal for someone withdispatchingexperience in a serviceor tradesenvironment who enjoys working with detailed information, supportingcustomer services, andensuringorganized, efficient operations.Thispermanent,full-timerole isanin-personposition basedinEdmonton.What Makes You Successful in This RoleClear, confident communicator:You build strong relationships with customers, technicians, and internal teams, ensuring everyone stays informed, aligned, and supported.Highly organized with strong attention to detail:You manage multiple priorities effectively whilemaintainingaccurateschedules and documentation, keeping operations running smoothly.Proactive problem solver and critical thinker:Youanticipatechallenges, make sound decisions under pressure, and take initiative to resolve issues before they elevate to impact service delivery.Collaborative and adaptable team player:You work well with others to improve processes, and bring a positive,



steady approach that helps keep the team focused and engaged.WhatYou'llDoManage incoming service requests from multiple channels (phone, email, online), ensuring all required details are captured accuratelyAssess request requirements and schedule field technicians based on skillset, availability, location, and priorityDevelop and adjust daily schedules tooptimizetechnician productivity and service response timesMaintain clear and consistent communication with technicians, ensuring they have the information needed for each jobProvide real-time coordination support, addressing schedule changes and resolving issues as they ariseKeep customers informed with appointment confirmations, updates, andtimelyresponses to inquiriesEnsure technicians are fully prepared with the necessary job details, equipment information, and site requirementsMaintainaccurateand up-to-date records of service activities, assignments, and completion detailsRespond effectively to changing priorities,identifyingpractical solutions to keep operations running smoothlyCollaborate with the team toidentifyand implement improvements to processes and scheduling efficiencyWhatYou'llBringHigh school diploma or GEDMinimum 5 years of experience in a service coordination or dispatch roleFire protection,service,



or skilled tradesdispatchingexperienceis an assetClear andaccurateverbaland writtencommunicationStrong organizational skills with the ability to manage multiple prioritiesAbility to stay composedand professionalunder pressureProficient withMicrosoft Office or Google Business SuiteExperience with service management and scheduling tools (e.G.,ServiceTradeor similar), as well as standard office systemsWhatWeOfferAt Sterling, we treat our employees right. A Service Coordinator at Sterling Fire Protection can look forward to the following:$27.00 - $32.00 per hour based on qualifications and experience40 hour week between Monday and FridayPaid time offand birthday offA comprehensive benefit plan that includes:Life Insurance, Disability Insurance, AD&DExtended health care benefitsVision and DentalAn industry-leading Employee Assistance Program and Teladoc virtual medical careOptional RRSP or TFSA plan with employer contributionsCasual dress and a fun, close-knit corporate culture where employees are valued and everyone is acceptedCompany eventsVarious otherperksand advantages based on achievement of goalsSterling Fire Protection is an equal opportunity employer. We are committed to creating an inclusive and diverse environment for all employees. We do not discriminateon the basis ofrace, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status. All qualified applicants will receive consideration for employment without regard to any of these factors. We encourage individuals from underrepresented backgrounds to apply and join us in our mission to enhance fire safety andprotection for all.

📌 Service Coordinator (Edmonton)
🏢 Collage
📍 Edmonton