Support ERP, CRM, and HRIS applications in office in Edmonton, using troubleshooting and customer-focused communication to resolve user issues.

Durabuilt Windows & Doors seeks an entry-level Application Support Analyst for its IT Application Services team. You will provide L1 support across business applications, manage tickets, guide users through workflows, and assist with small system changes. The work supports employees and partners across the company.

Key Responsibilities:

- Manage incoming tickets within ITSM systems and SLA timelines
- Troubleshoot L1 application issues and escalate complex cases
- Guide users through ERP and CRM workflows
- Deliver training for minor system changes
- Maintain knowledge articles and operating procedures

Requirements:

- Diploma or degree in IT or related field preferred
- Entry-level to two years of application support experience
- Exposure to ERP, CRM, and HRIS systems
- Familiarity with ServiceNow, JIRA, or ticketing tools
- Strong communication, troubleshooting, and documentation skills

Apply application troubleshooting, ITSM ticket management, and user guidance skills as Durabuilt’s Edmonton-based L1 support contact.

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📌 On-Site Application Support Analyst (Edmonton)
🏢 Durabuilt Windows and Doors
📍 Edmonton