Who We AreFor more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges.

We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship.

Mission StatementThe Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.The role is a front-line management position which is focused on overseeing Social Services program(s) as well as carrying a certain caseload and/ or assisting the leadership team in managing a facility assisting clients through difficult times and promoting moving towards self-sufficiency.Case Management Team Supervision:

- Responsible for the overall daily operation and management of the Case Management Team• Participate and support team in case conferences with partner agencies• Responsible for the data base and networking with other service providers for consistent reporting functions• Ensure Caseworker team develops and maintains client intervention/case management system including accurate, up to date, and complete documentation to Funders and Salvation Army standards• Lead weekly case management meetings with team• Review individual case workers/resource workers case notes, when required• Regularly review and recommend, if necessary, revisions to operational policies and procedures• Participate in meetings with community partners to ensure all referrals for housing are passed to the appropriate housing service provider• Escalate higher-level issues/concerns to the Leadership team for their guidance/resolution• Provide case management for clients by maintaining a caseload, keeping appropriate and complete records on all contacts and sessions as required by policies and procedures.
- Provide individual sessions, and interventions, as needed, to help obtain housing and/or good health outcomes, including but not limited to short-term crisis intervention, ongoing case management, training and education, and community development and networking.
- Conduct intake and risk assessments• Identify service issues/gaps/needs and bring to the attention of the Leadership team• Develop and implement case management of assigned clients; intervene in crisis situations, provide emotional support and advocacy as required• Contact social services other agencies whenever necessary to provide client referrals• Engage in the development of inter-personal relationships that promote dignity and respect• Provide programming updates to manager of residential services• Document and report program stats on a monthly or as needed basis• Engage verbally and through email with outside agencies regarding client needs• Assist with statistical reports and other documents for DHQ/THQ/funders• Maintain accurate, comprehensive, legible, and current client file records• Prepare and/or input appropriate forms, monthly statistical recording, and reportingShelter Supervision:
- Supervise and provide day-to-day direction to the Frontline Workers in accordance with established policies and procedures including Employment Standards and payroll procedures• Schedule,



conduct and document regular supervision meetings• Conduct Performance Reviews quarterly and Evaluations annually using PEAC process• Ensure staff work within all Health and Safety practices/protocols• Attend and actively participate in Case Management and Chair Team meetings• Provide back-up support to shelter and management positions and their functions as required• Complete shift schedules in accordance with current policies and legislation• Supervise and support Frontline Workers in providing clients with appropriate support, including system navigation, referrals and basic need provision• Ensure clients receive proper Customer Service while relating to the shelter staff• Read daily the logbooks and arrange necessary follow-up• Read and review client medication sheets to ensure that they are properly completed by staff and match the actual medication in the cabinet for each client• Assist with monitoring the Service Restrictions imposed on clients• Ensure the shelter is kept in a clean and organized/orderly fashion• Prepare incident reports and submit reports when they occur and ensure WSIB forms are completed and submitted• Review client incident report created by FLW and review camera footage and follow up on incident report regarding next steps for the client and possible training of employee• On call duties for residential issues as scheduled• Monitor and maintain the Frontline Worker relief pool• Ensure up to date Frontline Worker staff contact information is updated in UltiPro• Ensure that all employee and client files and information is kept under lock and key and held in the strictest confidentiality• Gather and submit statistical information on a monthly basis• Compile and submit the monthly reports, as needed• Provide technical and operational direction and ensure Homeless Individuals and Families Information System (HIFIS) entries are completed properly• Assist in ensuring the shelter complies and meets the standards for Quality Assurance & Accreditation• Attend Committee and Agency meetings as directed by the Director• Participate in the Policy Review Committee• Conduct tours of building for groups or individuals as requested• Assist the Director with the creation of the budgetTeam Management:
- Conduct Performance Review and Evaluation annually using PEAC process• Assist with staff training in accordance with facility policy, as requested• Document supervision meetings with case workers or other team members ensuring they are accurate and up to date• Complete shift schedules in accordance with current policies and legislation• Supervise the student placement when placed within the shelter and assist with the development of student plans with the Director; ensuring the criteria of the educational program is met• Run/assist with the full cycle recruitment of team members including orientation• Monitor and notify the Director of staff training needs in accordance to policies• Communicate continually and effectively with team members and is an active and cooperative team member• Participate at case management meetings,



in-house training and in ongoing development of relevant skills/knowledgeOther Duties:
- Ensure all contact with donors, staff, volunteers, and the general public are courteous and qualified.
- Network and refer to The Salvation Army, government, and community social service providers to coordinate resources for the benefit of guests and programs when necessary.
- CRITICAL RELATIONSHIP MANAGEMENT:Internal: Corps Officers, MU leadership, Case Management team and/or facility staff, volunteersExternal: Community partners and agencies, Police, Ministry of Social Services, Provincial Court, clients and their families, etc.MANAGERIAL/TECHNICAL RESPONSIBILITIES:Reports directly to the Director of Housing Services.Front-line manager for the related team (Case Workers, Support Workers, admin staff)FINANCIAL AND MATERIAL MANAGEMENT:
- Minor material responsibilities (access to confidential information, responsibility for proper usage of equipment).
- Uses or maintains organization assets in accordance with established guidelines.
- Ensure proper use of, and tracking of various gift cards, vouchers, and tickets as directed by the Leaders and related policies.
- Uses and maintains organization Ministry Unit assets in accordance with established guidelines.
- WORKING CONDITIONS:
- The incumbent’s work environment is typically in an office or work site within facility settings.
- Exposure to dirt, bodily fluids, bodily waste- Exposure to drugs and alcohol- Noise- Dealing with behaviour issues- Verbal abuse- Odors• The Incumbent must take the following precautionary measures (in addition to health & safety rules):
- Universal Precautions- Follow procedures established by policy and legislation.
- Immunization for Hepatitis B and vaccination against tuberculosis and flu are suggested.
- Ensures proper lifting, twisting & reaching techniques are used during job performance.
- The incumbent may be exposed to the risk of moderate injury or illness due to:
- Physical attacks by others- Exposure to infectious diseases- Exposure to toxic chemicals- Sharp Objects (i.e., If you are aware of confidential information as part of your work, you are not permitted to discuss this information with anyone other than those to whom you are responsible to for your position. Work in compliance with OH&S; Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
- Ability to provide an original copy of a Background Check that is satisfactory to The Salvation Army, in its sole discretion, is required, including Child Check (if appropriate).
- Education, Qualifications and Certifications:
- Completion of a formal post-secondary/college diploma program of two academic years in a related field.
- Other certification required by The Salvation Army and federal/provincial legislation or willingness to complete once hired.
- Experience and Skilled Knowledge:
- three years of recent progressive related experience including supervisory/team lead experience in an applicable social service field.
- Proficient in Microsoft 365 computer programs.Ability to network with other community partners, building strong relationships.
- Attentive listening skills for the purpose of coaching and conflict resolution.
- Must be sensitive to and respectful of cultural and lifestyle diversity.Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

📌 Social Services Manager I - NU (Saskatoon)
🏢 The Salvation Army
📍 Saskatoon