Advertising Department: Sportsbook & Gaming Compensation: CAD 41,600 - CAD 44,000 - yearly Company Description There's nothing like a career at Entain. We're a leading, global sports betting and gaming company and we're upping the excitement and increasing player safety. Whether you're an engineer, marketer or retail specialist, a career here is a complete game changer.

This is a replacement, hybrid-workingrole. As a Customer Service Agent, you will be responsible for delivering exceptional service to our Sports Interaction (Canada's oldest online sportsbook and casino operator) customers through live chat, email and phone. In this role we're looking for someone willing to work nightshifts in a shift pattern of 4 days on and 4 days off.

Reporting to the Customer Service Manager you will be part of our Canada Operations - Customer Service team, who help resolve queries, troubleshoot issues and create positive customer experiences. This is an excellent opportunity for individuals with customer service, contact centre, hospitality, gaming or office-based support experience who enjoy helping people and solving problems. Resolve customer queries, using resources and knowledge acquired through training.

Support customers across multiple channels: live chat, telephone, and email. Identify & act on opportunities to reinforce company strategy in the customer experience Consistently meet quality, efficiency, and productivity targets set by the department. Previous customer service, contact centre, gaming, betting or office-based support experience. ~1+ years of experience interpreting and responding to customer requests skills. ~ Problem-solving Experience building relationships with main partners for each assigned customer. ~ Good typing speed and computer literacy. ~ Proficiency in Microsoft Office applications.



~ Experience with customer support or ticketing platforms is advantageous. ~ French language skills are an asset but not essential.

Our operation supports customers seven days a week.

Shift

Pattern ~4-day working week, 10-hour shifts. ~ Rotate schedules based on our requirements.

Shift Hours We schedule our nightshifts from: Please only apply if you are comfortable working nightshifts, including weekends on occasion. You will be based at our Kahnawake office, which is located on Montreal's South Shore. First 6 weeks of paid training completed in person. Following on from training, employees will work in a hybrid model (typically 1 office day per week). At Entain, we know that signing top players requires a outstanding starting package, and plenty of support to inspire you.

Vacation/Holiday: 15 vacation days per year, plus statutory holidays.

Bonus: Quarterly performance bonuses up to 10%. Premium group health insurance (post probation), 80% employer covered Retirement: Company-matched private pension plan after one year.

Additional Perks: Two paid breaks and a paid lunch hour daily, gym memberships after three months, full-time schedules with a four on, three off rotation. How we use Artificial Intelligence (AI) in recruitment These tools support our teams and give them more time to focus on you. These tools support administrative aspects of the recruitment process, giving our teams more time to focus on you We're open about its use and handle your information following our Job Applicant Privacy Notice.

AI supports our decisions, it doesn't make them. If you need any reasonable adjustments at any stage of the recruitment process, please contact us and we'll support you. We welcome applications from everyone and we do not discriminate based on age, disability, gender or gender reassignment, pregnancy or maternity, race, religion or belief, sexual orientation, marriage/civil partnership, or any other basis.

📌 Spanish Bilingual, French Bilingual & English Customer Service Agents (Quebec City)
🏢 Entain Group
📍 Quebec City