Step into an exciting customer service role with MCI as an Entry-Level Call Center Representative. Engage with customers over the phone to resolve issues, support inquiries, and promote new offerings.At MCI, we prioritize a positive work environment while offering comprehensive training. This role involves managing both inbound and outbound calls, where you will assist with customer service, technical support, and sales interactions. Your effective communication and problem-solving skills will make a meaningful difference for our diverse clientele.Key Responsibilities:Handle calls professionally and courteouslyResolve customer issues with first-call resolutionDocument interactions accurately and process claimsCollaborate with departments for support issuesFollow scripts and procedures to provide accurate responsesRequirements:High school diploma or equivalent necessaryStrong communication and organizational skillsFamiliarity with Microsoft OfficeTyping speed of at least 20 words per minuteAbility to multitask in a quick-paced environmentBring your people skills, empathy, and drive to contribute to MCI's mission in enhancing customer experiences.

📌 Entry-Level Call Center Representative At Mci (Sydney)
🏢 The Sydney Call Centre
📍 Sydney