Lead and manage partner accounts in relation to platform and operational priorities Collaborate with internal stakeholders to prioritize and deliver partnership improvement programs Develop and nurture strategic partner relationships as the main point of contact Coordinate monthly and quarterly business reviews Lead partner communications regarding critical service-availability incidents Define success metrics and develop joint business plans with partners Assess partner progress, address challenges, and identify improvement areas Plan, execute, and monitor changes to client support and onboarding processes Guide partner internal teams in supporting FISPAN products and services Coordinate and deliver training sessions, webinars, and workshops Track and report partner performance metrics, including revenue, customer acquisition, and retention Identify business development opportunities and platform needs and inform the product roadmap Advocate for partners within FISPAN and represent their voice in internal decisions Provide weekly updates to the executive team on