The Opportunity:At Equitable, we believe great things happen when we work together. We're a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for tomorrow. If you're passionate about making a difference and growing your career in an inclusive and collaborative environment, we'd love to hear from you.Our culture is built on care, passion and curiosity. We put people above all else, strive to be our best and welcome new ideas to deliver positive outcomes.We are looking for a Disability Case Manager Coordinator to join our Group Life & Disability Claims team! You will provide timely and accurate support to the Group Life & Disability claims team. You will handle a variety of tasks including reviewing and categorizing all incoming correspondence, setting up new claims, and follow ups for outstanding information. The ability to seamlessly transition from various tasks as needs require, while maintaining priority-based organization are key skills to this role.Join one of the region's top employers and be part of something that truly makes a difference.Work Arrangements:This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.What you'll do:Handle inbound and outbound phone calls as well as written communicationIndex incoming documentation accurately and within established turn around timesSet up new disability claimsComplete follow ups on recent and existing claims via phone, email and/or letterComplete templated letters for members, sponsors, doctors and lawyersIssue expense payments to doctors, rehab providers, investigators,



etc.Prepare file copies for lawyers, doctors, and rehab providersRequest and review annual updates for extended duration disability claimsPrepare and send member applications for additional benefits (Canada Pension Plan)Other duties as requiredWhat you'll bring:Fluency in both French and English is required for this position, including the ability to speak, read, and write proficiently in both languagesKnowledge of Life and Disability claims adjudication processesSuperior interpersonal skills to manage relationships with internal and external clients. Clients can include Finance, I/T, other Group Departments, Group Offices, medical offices and physicians.Ability to meet productivity and quality standards in a fast-paced production environmentAbility to interpret and apply contract provisions and administrative guidelines to determine eligibility for disability casesAbility to work effectively in a team environmentActively contribute to the teams' continuous process improvement objectivesStrong verbal and written communication skillsAbility to organize, prioritize and maintain a high degree of accuracyStrong mathematical skillsStrong computer skills, including the ability to work in several different systems at the same timeKnowledge of MS Office applications, and internal systems (ie. OnBase)High degree of professionalism and discretion in handling confidential and sensitive issuesWillingness to adapt current processes,



or take on additional tasks to improve efficiency and internal customer support provided to each Claims areaAbility to work well in a team environment as well as independentlyDetail oriented and problem resolution skillsBilingual in French and English would be an assetWhat's in it for you:Career Growth: Regular learning sessions and developmentopportunitiesTotal Rewards: Incentive pay, annual salary reviews, employer-paid benefits and pensionmatchingTime Away: Competitive vacation plus one paid volunteer day each yearFlexibility: Healthy work-life balance with employee wellness always top of mind, complemented by a "dress for your day" approachWe're committed to fair pay and an inclusive, accessible hiring experience. If you need accommodations or alternative formats at any stage, just reach out to us at [email protected]. We're happy to help.If you're selected to move forward, our Talent Acquisition team will walk you through all the details of our total rewards program, so you know exactly what's included. This position is open and we are excited to find the right person to join our team. Your base pay will be based on your skills, qualifications, experience and education.At Equitable, your resume will be reviewed by real people and all hiring decisions are made by our recruiters and hiring managers. AI tools may be used to support administrative and productivity tasks throughout the recruitment process, but we believe that evaluating experience, skills, and talent potential requires meaningful human interaction.As part of our commitment to maintaining a secure and trusted workplace, candidates selected to move forward in the recruitment process will be required to complete a background screening in accordance with company policy.Reports To:Supervisor, Life and Disability Claim SupportDepartment:Group Disability Life ClaimsTerm:Permanent Full-Time

📌 Disability Case Manager Coordinator (Alton)
🏢 Equitable
📍 Alton