About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era?

Agentforce is the future of AI, and you are the future of Salesforce. You'll join the Product & Pricing Operations team at Salesforce, driving the transformation of our Recent Product Introduction framework and shaping how feedback from sellers, customers, and operators turns into real process improvements. This is a hybrid role with three days in office each week.

Establish systematic channels to collect, analyze, and synthesize feedback from internal and external stakeholders, including Sales, Customer Support, Product, and Operations. Lead key operational workstreams for newly acquired product launches to ensure rapid go-to-market readiness. Support the migration of customer contracts, SKUs, and pricing structures during integration and sunsetting efforts.

Coordinate and lead cross-functional launch initiatives, tracking milestones, risks, and dependencies to ensure successful General Availability deployments. Ensure end-to-end operational readiness across quoting, packaging, discounting, provisioning, activation, service delivery, invoicing, and sales readiness. Configure, stage, deploy, and maintain product configuration data, price books, and SKUs in Salesforce.

Investigate and troubleshoot release blockers or production incidents in complex CRM and quote-to-cash environments. You have 3-5+ years of experience in complex business and technical environments, such as management consulting, business operations, or product operations.



You have a strong project management background with experience driving cross-functional change and integration initiatives.

You have hands-on technical and functional experience with CRM, SFA, or Quote-to-Cash / Price Book systems. You have prior experience supporting acquisition integrations, product migrations, or contract transitions. You have Salesforce platform experience specifically within CRM, SFA, and Quote-to-Cash / Price Book systems.

You're familiar with release staging, SKU architecture, and resolving release blockers. When you join Salesforce, you’ll be limitless in all areas of your life. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. It means that at Salesforce, we believe in equality for all. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.

This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit.

The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. Salesforce is an equal opportunity employer - for positions in Ontario, the base salary hiring range for this position is CAD 88,400 to CAD 121,600 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

📌 Sr. Analyst, Product and Pricing Operations (Toronto)
🏢 Salesforce
📍 Toronto