Relay is a digital banking platform that gives self-made business owners the tools and know-how to be great with money—bringing clarity, confidence, and control to every dollar earned, so they can turn hard work into lasting success. We do this by replacing financial guesswork with real visibility, transforming cash flow from a constant source of stress into a transparent signal owners can use to run stronger, more resilient businesses.Our mission is to increase the success rate of small businesses. Traditional banking has been a growth limiter rather than a growth enabler for business owners, and we're changing that. Relay is the all-in-one, collaborative money management platform. We're building for employer SMBs and their finance function, and we're focused on delivering a human-centric customer experience.Relay processes millions of dollars in deposits, wires, checks, and card transactions every business day, and 321,000+ small business owners trust us with their money. The Transaction Monitoring team is why that trust is warranted. Every transaction we review is a decision: hold or release, investigate or clear. Good decisions mean legitimate business owners get their money fast and bad actors get stopped before they succeed.We're looking for someone with real transaction monitoring experience who is curious, decisive, and excited to build with AI, not just work a queue.What You'll Be Doing:Own the risk strategy and operating model for new products, beginning with credit and payrollBuild and manage day-to-day risk operations, ensuring reviews and decisions are timely, consistent,



and high quality as volumes scaleLead and develop the team through clear expectations, coaching, training, and ongoing feedbackManage staffing, capacity, service levels, and operational performance across the portfolioPartner with Product, Engineering, and other teams early in product development to identify risks and design appropriate controlsAnalyze product, customer, and transaction data to understand performance, investigate issues, and uncover emerging risksDevelop, test, and optimize risk rules and strategies while balancing loss prevention, customer experience, and operational impactDefine and monitor metrics across losses, customer friction, decision quality, review volumes, and operational efficiencyBuild scalable procedures, review workflows, tooling, quality controls, and escalation pathsInvestigate operational and control failures, identify root causes, and translate findings into lasting improvementsEvaluate external tools, vendors, and data sources that can strengthen our risk capabilitiesCommunicate strategies, decisions, and trade-offs clearly to technical and non-technical stakeholdersTransition mature products into their long-term operating models and take on current areas as Relay growsUse AI tools to improve analysis, investigations, documentation,



and how the team worksWho You Are:You have 4+ years of experience in fraud risk, credit risk, risk strategy, transaction monitoring, or risk operations, preferably in fintech, banking, or paymentsYou have 2+ years of experience leading people or complex cross‑functional initiativesYou have meaningful credit risk experience and understand how risk decisions affect losses, growth, operations, and customer experienceYou’re proficient in SQL and can independently retrieve and analyze data using joins, aggregations, CTEs, subqueries, and window functionsYou’ve built a new product, risk program, or operating model from zero to oneYou combine strategic thinking with hands‑on execution and can turn ideas into measurable outcomesYou understand transaction and money‑movement risks across channels such as ACH, cards, wires, or checksYou’re analytical and curious, digging into the “why” and using data to make better decisionsYou’re a strong communicator who can translate complex insights into clear, actionable directionYou’re highly collaborative and can navigate work across Risk, Product, Engineering, Data, Compliance, and Customer ExperienceYou thrive in fast‑paced, ambiguous environments and are excited to continuously learn new productsYou’re actively using AI tools in how you work today and are excited to push what’s possible with themBonus Points:You have payroll risk or ACH operations experienceYou’ve worked with SMB credit, commercial cards, or lending productsYou’re proficient in Python for advanced analysis or automationYou have experience operating under a

📌 Manager, New Product Risk (Toronto)
🏢 Relay
📍 Toronto