Hydro One is seeking a Senior Project Manager to lead the implementation of Genesys Cloud, a critical initiative that will modernize communication and operational capabilities within a highly visible, mission-critical environment. This role goes beyond traditional project coordination — we’re looking for a delivery-focused PM who can drive outcomes, lead complex cross-functional teams, and confidently operate in both IT and Operational Technology (OT) environments, including control room operations. What You’ll Be Responsible For

You will own the end-to-end delivery of the Genesys Cloud implementation, ensuring alignment with Hydro One’s 5-Stage Delivery Model and enterprise governance standards. Day-to-day responsibilities include: Developing and managing detailed project plans and schedules Leading risk, assumptions, issues, and dependencies (RAID) management Driving workshops, stakeholder engagement,



and solution alignment Coordinating cross-functional technical and operational teams Ensuring delivery milestones are achieved — not just tracked Preparing and presenting materials for Steering Committee and executive updates Acting as the bridge between technical teams and operational stakeholders, including control room personnel Supporting change, readiness, and transition activities tied to the current cloud platform Must-Have Experience 10+ years of experience as a Technical Project Manager Previous hands-on background in a technical role (e.g., Software Engineer, DBA, Systems Engineer, etc.) Direct experience implementing Genesys Cloud Proven ability to drive delivery, not just maintain documentation or schedules Experience leading large, complex, cross-functional teams Strong experience managing enterprise technology implementations This role requires the contractor to be onsite 2 days a week in Toronto. Will require travel to Barrie or Orillia office approximately once a week.

📌 Sr Project Manager (Genesys Cloud) (Toronto)
🏢 Hydro One
📍 Toronto